Juvio Corporation

FREQUENTLY
ASKED
QUESTIONS

Directory


Section A: The Direct Sales Industry
1.	What is Direct Sales?
2.	How can you succeed at Direct Sales?
3.	What is the difference between a Direct Sales company and an illegal pyramid scheme?
4.	What is residual Income?
5.	Is it possible to earn a residual income through Juvio?
6.	What products/services are sold through Direct Sales?
7.	How do I know the stability of a company?
8.	What types of compensation plans are there?
9.	Are there Direct Sales businesses all over the world?
10.	After I find a good Direct Sales company, what do I do next?

Section B: All about Juvio Corporation?
11.	What is Juvio?
12.	How long has Juvio been in business?
13.	Does Juvio show the biographies of the leadership team?
14.	What Direct Sales experience does Juvio have?
15.	How do I contact Juvio Corporation?
16.	What does the name "Juvio" mean?
17.	Can I visit Juvio headquarters?

Section C: Getting Started with Juvio
18.	How can I join?
19.	What is the cost to join?
20.	If I join as an Associate Member, do I receive my own Juvio website?
21.	What is an active Associate Member?
22.	What is an inactive Associate Member?
23.	Is there an offline application to join Juvio?
24.	Is there a set up fee?
25.	Why do people start their own Juvio business?
26.	I just joined. Where do I start?
27.	How do I direct people to my Juvio site?
28.	Is Juvio's business continuing to grow?
29.	I don't have a credit card so how can I pay?
30.	I live internationally so what are the extra costs?
31.	What does Juvio see as the role of women in the Juvio business?
32.	How much will I earn and when?
33.	Do I have to be an Associate Member in order to access the products/services?
34.	Who is Speak with a Geek?
35.	Do I have to make minimum purchases of products/services?
36.	Is there any selling involved?
37.	Are there additional tools available designed to help build my business?
38.	What is a 'Service Member'?
39.	What is a Juvio Associate Member?
40.	What is the minimum cost to maintain my Juvio Associate Membership?
41.	How much can I earn?
42.	Can I be an Associate Member and a Service Member at the same time?
43.	Is there a checklist for New Associate Members to follow?
44.	What is the URL to my personal Juvio website?
45.	What if I only want to share the products but not the income opportunity?
46.	Can I enroll under a business name?
47.	What is the minimum age to join Juvio?
48.	Can I sell my Juvio business?
49.	Can I transfer/will this business to my heirs?
50.	Does Juvio have any influence over Associate Members' business?
51.	How can I set up my account to make sure I don’t miss any important email updates from Juvio?
52.	How can I get a refund and how long does it take to receive it?
53.	Can I downgrade my account at any time?
54.	If I downgrade my account can I keep my current position?
55.	Can my account placement be moved?
56.	How much can I make by selling each of the products/services?
57.	Can I earn PCV from my own purchases?
58.	Does Juvio offer some basic business tips?

Section D: Global Share Compensation Plan PCV = Personal Commission Volume GCV = Group Commission Volume NPC = Non-Participant Customer
59.	How do I earn PCV?
60.	How do I earn GCV?
61.	Why did my PCV amount reverse?
62.	Why don't I have any PCV?
63.	How do I view my PCV and GCV?
64.	If I do not promote my Juvio business, will my GCV grow?
65.	Will customers buying from my website earn me PCV?
66.	If I purchase a Smart Party Kit, who gets the PCV credit?
67.	Can I earn PCV from my own purchases?
68.	I had a lot of GCV a few days ago, but now it's gone. What happened?
69.	I have a lot of GCV, but haven't earned commission. What not?
70.	Can I buy product/service in order to earn a commission check?
71.	Why do I need GCV?
72.	Why does the amount of each pool change each cycle?
73.	Is 1 PCV equal to 1 US Dollar?
74.	What are the PCV and GCV estimates?

Section E: Global Pool and Commission Ranks
75.	Where can I view the current Global Pool and the payouts per rank?
76.	Where can I find previous Global Pool amounts and payouts per rank?
77.	What ranks are in the Global Share compensation plan?
78.	What is the requirement to achieve each rank?
79.	How much can I earn from each rank?
80.	Can I earn multiple shares per rank?
81.	Can I qualify for the Diamond rank without sponsoring any Associate Members?
82.	What is the difference between "Global Pool" CV and my own PCV and/or GCV?
83.	Does the Car Qualified Silver rank have anything to do with earning a car?
84.	How are other Associate Members placed into my sales organization?
85.	How do I earn the Alpha, Bronze, Silver, Gold, Platinum, Diamond, or Double Diamond rank?
86.	If I become an Alpha, Bronze, Silver, Gold, Platinum, Diamond, or Double Diamond rank, do I automatically earn that rank commission forever?
87.	How do I earn in the Juvio Global Share compensation plan structure?
88.	Do I need to sponsor 100 people to reach Alpha?

Section F: NPC (Non-Participant Customer)
89.	Why do I need to a NPC in order to qualify for the ranks of Bronze and higher?
90.	What products will provide me with NPC credit?
91.	Is it possible for a NPC to become an Associate Member?
92.	Can an Associate Member with Tech Support service downgrade to Service Only?
93.	How do I ensure that my customer's purchase will result in a NPC sale?
94.	Can I earn NPC shares by selling offline?

Section G: FastTrack
95.	I sold one (1) new Tech Support subscription and now have 35 CV in my FastTrack Volume. Will this 35 also be part of my PCV?
96.	How much PCV is required to earn a share?
97.	What is the duration of the FastTrack?
98.	Do Juvio Gift Cards count toward new FastTrack PCV?
99.	Are new Associate Members eligible for FastTrack?
100.	Is there a limit to the number of FastTrack shares I can earn?
101.	What types of sales are required to earn from the FastTrack?
102.	How much of the Global Pool funds the FastTrack bonus program?
103.	If I purchase a Smart Party Kit during the Fast Track period, will I earn a FastTrack share?
104.	What is the FastTrack PCV breakdown?
105.	How do I know if I have received Fast PCV from the Fast Track™ bonus period?

Section H: Party Cash
106.	Is there a limit to the amount of Party Cash bonuses I can earn in a single commission cycle?
107.	Are there any PCV, GCV or NPC requirements to earn Party Cash?
108.	If my direct referral is not an Associate Member, can they buy a Smart Party Kit?
109.	Does the Party Cash bonus count toward any PCV, GCV or NPC requirements?
110.	Do all Retail Receipts from the order need to be submitted within the fiscal month?

Section I: Code Shares
111.	How do I earn Code Shares?
112.	Can I earn multiple Code Shares from the same Direct Referral?

Section J: Gift Cards
113.	When do I get the PCV from a Gift Card?
114.	When the Gift Card is activated, does it count as an NPC?
115.	Can I give a Gift Card to an Associate Member for their first month?
116.	Can I use Gift Cards to earn a commission check?
117.	Can a non-participant customer purchase a Gift Card directly from Juvio?
118.	How do I purchase Gift Cards?
119.	What is the maximum amount of time a Gift Card can deliver Tech Support service?

Section K: Commission Payments
120.	When does the commission cycle start and end?
121.	What does 'Fiscal Month' refer to?
122.	How do I change my commission payment option?
123.	When should I receive my commission check?
124.	What delivery method is used to send commission checks?
125.	Where can I view my current commission report?
126.	Where can I view my previous commissions earned reports?
127.	Where can I find out how much each rank paid per share for previous months?
128.	What is the minimum commission amount required to receive a commission check?
129.	Are there transaction fees associated with my commission check?
130.	How can I view what fees, if any, have been deducted from my commission earnings?
131.	Why did Juvio deduct my Associate Member fees from my commission earnings?
132.	What are the miscellaneous fees and credits?
133.	How long does it take to receive a commission check?
134.	Do you offer direct deposit for commissions I may earn?
135.	Why is the charge for Direct Deposit more than the check processing fee?
136.	How long does it take to receive my commissions by direct deposit?
137.	Do I still get packages from Juvio if I’m on direct deposit?
138.	Will I get my Rank pin if I’m on Direct Deposit?
139.	What are the advantages/disadvantages of receiving my commissions via Direct Deposit?
140.	Will my bank charge me for a Direct Deposit?
141.	How is earned income reported to my tax authorities?
142.	Can I obtain commission checks for other Associate Members from the Philippine corporate offices?
143.	When are checks available for pickup from the Philippine corporate offices?
144.	Will I still receive courtesy materials that come with a commission check if I opt to retrieve my commission check from one of the Philippine corporate offices?
145.	How do I know how many Associate Members I have personally sponsored?
146.	How do I know if my personally sponsored Associate Members are active?
147.	How do I locate an Associate Member in my sales organization?

Section L: Organization
148.	Can my sponsor help me market my Juvio business?
149.	How do I contact my sponsor?
150.	What should I do if I can't reach my Sponsor?
151.	How do I contact one of my direct referrals?
152.	Can I change my sponsor?
153.	Can I interact with others in my personal sales organization?
154.	Can I submit my own photographs to the Juvio Community?
155.	Can I communicate privately with my personal referrals?
156.	How can I review the PCV I have earned from one of my direct referrals?
157.	Can I create a second account/position in the genealogy?
158.	Can I buy an account from an Associate Member?
159.	If someone in my organization cancels, who do their sales go to?
160.	Is my personal information accessible to other Associate Members?
161.	Where will visitors to my Juvio website see my Personal Profile?
162.	How can I search downline Associate Members in my organization?
163.	Why does my Genealogy Map not display my current rank?
164.	How can I skip to different sections of my Genealogy Map?
165.	How can I skip to different sections of my Genealogy Map?
166.	What does it mean to 'place' a sale or new Associate Member?
167.	How do I place a sale or new Associate Member in my organization?
168.	What do I do if I wrongly place a personally sponsored Associate Member in my sales organization?
169.	Can I become a Double Diamond if I build just one leg?
170.	How do I place direct referrals to my frontline?
171.	Can I place others who are not my direct referrals but are in my downline sales organization?
172.	How do I start a new sales leg?
173.	How many sales legs can I create?
174.	Why can't I email my downline?
175.	Are my downline members my pre-enrollees?
176.	How do I get my Juvio identification card?
177.	What is a sponsorship line and why is it important?
178.	Is there anything I can do when one of my client's payment option fails and creates a refund item?

Section M: Conferences, Meetings, and Trainings
179.	Does Juvio conduct presentation meetings?
180.	Does Juvio conduct conferences?
181.	Does Juvio conduct special trainings?
182.	Does Juvio offer a toll-free conference call line?
183.	What options other than using long-distance telephone calling is available in order to access the Corporate conference calls?

Section N: Accounting and Billing
184.	When is my billing date?
185.	Can I pay by eCheck?
186.	Is my payment solution billed if I am an earning Associate Member?
187.	Which address is my commission check sent to?
188.	How do I update my payment solution?
189.	Which address is my commission check sent to?
190.	Can I change my billing date?
191.	What happens if my credit/debit card expires?
192.	Can I pay Juvio for services a year in advance?
193.	Is it acceptable to have my billing and shipping information different?
194.	Why does Juvio need my personal tax identification number?
195.	Will I still get paid if I don't submit my personal tax identification number?
196.	Is Juvio's Tech Support included in my order history?
197.	How do I download my Transaction History?
198.	How do I search for a specific Transaction History item?

Section O: Username and Passwords
199.	What kind of username should I choose?
200.	How do I change my username?
201.	If someone cancels, does their username become available?
202.	I can't remember my Juvio password. How can I obtain it?
203.	Why do I have problems logging in to my Juvio website?

Section P: Canceling and Downgrading Account
204.	Can I cancel at any time and is there a cancellation charge?
205.	How long does it take to receive my approved refund?
206.	If I cancel now will I be able to rejoin later?
207.	Can I cancel my Tech Support service but keep my Associate Membership?
208.	What are PCV refunds?
209.	Why do I always see a credit before a refund?

Section Q: Products and Services
210.	What products does Juvio make?
211.	What do the products cost?
212.	Where can my customers go to purchase these products from me?
213.	What is the refund policy for all Juvio products?
214.	How long does it take for the products to arrive?
215.	What courier method is used to ship the products?
216.	Can I lower shipping costs to my non-USA address?
217.	How do I change my service and product selections?
218.	What type of Technical Support plans does Juvio offer?
219.	What does the service plan cover in terms of computer support?
220.	Should I still contact Juvio Tech Support if I don't see my issue as being supported?
221.	How do I use my Tech Support?
222.	Can I make an appointment to receive Tech Support?
223.	Is there a limit to the Tech Support I can receive?
224.	Do you provide technical support to people who don't have access to the Internet?
225.	Does Juvio publish any tips and information on Tech Support?
226.	What is a monthly subscription to Tech Support cost?
227.	Are Juvio Tech Support technicians certified?
228.	How is your support different from other companies?
229.	Why is the Juvio Tech Support superior to that of the manufacturer of my computer?
230.	Does Juvio have the ability to repair my computer remotely?
231.	Will you come to my location and fix my computer?
232.	How long is my Tech Support subscription and is there a termination fee?
233.	Do I have to have to update my computer profile to get tech support?
234.	How is the Juvio Tech Support staff schedule determined?
235.	Do you cover Mac® users and their Tech Support needs?
236.	Is the Tech Support usage unlimited in use every month?
237.	What are the ETS CDs?
238.	What topics are covered in the ETS series?
239.	Do you offer different proficiency levels?
240.	Does Juvio have any affiliation with Microsoft®?
241.	How are these ETS CDs different from others?
242.	Are the ETS CDs accompanied by any workbooks?
243.	Is certification given upon completion of the ETS CDs?
244.	Can the ETS CDs replace any schooling I'm currently receiving?
245.	What languages are available with the ETS CDs?
246.	Can I get instruction online?
247.	Do you offer CDs for children?
248.	How much do the ETS CDs cost?
249.	Are the ETS CDs available on an automatic monthly recurring shipment?
250.	Do you offer any specially priced ETS CD packs?
251.	What is Rejuvionate?
252.	What is Green Perfection™?
253.	Where can I find more information on the Rejuvionate products?
254.	Is Green Perfection™ a dietary supplement?
255.	What products are in the Rejuvionate line?
256.	Are the Rejuvionate products recurring?
257.	Who makes the products?
258.	Have Rejuvionate products been tested?
259.	Are Rejuvionate products approved by the FDA?
260.	Are any of the products addicting?
261.	Do the products come in different flavors?
262.	Do Rejuvionate products prevent aging?
263.	Do I need to take the Rejuvionate products everyday?
264.	Is Rejuvionate sold in stores?
265.	What is Juvé?
266.	What products are in the Juvé line?
267.	How does Juvé work?
268.	Will I need a prescription for Juvé?
269.	Is Juvé for all skin types?
270.	How is Juvé different from other products?
271.	How long does it take to see results?
272.	What sort of testing has been done with Juvé?
273.	Is Juvé tested on animals?
274.	Are there any side effects with Juvé?
275.	Will there be future Juvé products?
276.	Can I purchase the Juvé products at a discount?
277.	What is your refund policy?
278.	What countries do you ship to?
279.	Are the Juvé products approved by the FDA?
280.	How can I earn with the Juvio Search Engine?
281.	As an Associate Member, am I automatically eligible to promote the Search Engine?
282.	How much can I earn by selling Premium Memberships?
283.	How do I find website owners to contact?
284.	Where do I send my website prospects to join?
285.	Can selling Premium Memberships create an ongoing source of PCV and GCV?
286.	How much PCV and GCV can I earn as an Affiliate?
287.	How often can I earn PCV?
288.	What are the PCV breakdowns for each completed form?
289.	Where do I find my statistics and what information can I find there?
290.	In what ways can I promote an Advertiser's offer?
291.	Can I alter my existing automatic purchase order to a different product/service?
292.	Can I add automatic purchasing of product/service to my account?

Section R: Marketing Juvio
293.	Do I need to build my own Juvio homepage?
294.	Does Juvio provide marketing materials?
295.	What online marketing materials are available to me?
296.	What offline marketing materials are available to me?
297.	Do you charge for any of the marketing materials?
298.	Can I create and use my own web banners to promote my Juvio business?
299.	Can I create my own Juvio logo?
300.	Do I have to use "Independent Associate Member" if I use a Juvio logo?
301.	Can I create and use my own emails to promote my Juvio business?
302.	Can I create and use my own Sell Sheets to promote my Juvio business?
303.	Can I create and use my own Classified Ads to promote my Juvio business?
304.	Can I earn CV by selling or purchasing any of the marketing materials?
305.	Can I place advertisements to promote my Juvio business?
306.	How do I submit my own testimonial?
307.	What languages are the materials available in?
308.	How do I market via the Internet?
309.	Do I have to take the Anti-Spam test to be able to market Juvio?
310.	Does Juvio make prospects available?
311.	Can I host/start my own Juvio business presentation meetings?
312.	Why can't I change the title on my business card?
313.	Is it okay to market my Juvio business via email?
314.	Can my sponsor help me market my Juvio business?
315.	Can I use my own advertisement flyers and banners?
316.	What does 'DFC' stand for?
317.	How do I use my DFC?
318.	Can I resend the Flash® presentation to the same recipient again?
319.	Why is the DFC shipping option only available to USA addresses?
320.	Can I upload a large database of email addresses into my DFC?
321.	Is the DFC available in languages other than English?
322.	Can I email my contacts directly from my DFC?
323.	I recently purchased a marketing campaign. Where is my PCV?
324.	Does Juvio provide leads?

Section S: Juvio Website Features
325.	How can I communicate with my personal sales organization?
326.	Are Juvio's products/services more expensive than others?
327.	Does Juvio endorse other companies?
328.	How do I know when new Associate Members have joined my personal sales organization?
329.	Can I see my Juvio genealogy?
330.	Can I see my Direct Referrals?
331.	If your server went down for some reason, would my genealogy and sales records be saved?
332.	Is Juvio international?
333.	Is Juvio available in all countries?
334.	Is the Juvio site offered in languages other than English?
335.	How do I adjust my email notification preferences?

Section T: Party Marketing Group (TPMG)
336.	What is a TPMG?
337.	Does Juvio own these TPMGs?
338.	Can I see how much I've earned from Third Party Marketing Group websites?
339.	Can I discontinue my membership in a TPMG but keep my Juvio account?
340.	Am I able to start my own TPMG?
341.	If I send in a cancellation request to the TPMG I joined, will I automatically be cancelled from my Juvio account, as well?
342.	Can Juvio cancel me from the TPMG I joined?
343.	If I join through a TPMG, what name will appear on my billing statement?
344.	Why are my Third Party Marketing Group fees (such as Mach90 and 167aday) charged and collected by Juvio?
345.	If I join Juvio via a TPMG, can I only refer other new Associate Members through this system?
346.	If I sign up, do I still get a Juvio website?
347.	If I sign up through a TPMG, will my username and password be the same as my Juvio username and password?
348.	Can I ask Juvio Associate Support for help with my TPMG account?
349.	Will Juvio refund any marketing purchases from TPMG?
350.	When will placements of new Associate Members as generated through a TPMG happen?
351.	What is the difference between a Third Party Marketing Group and Juvio?

Section U: Team Distribution Center
352.	Where do I find my fulfillment code(s)?
353.	Can I fulfill part of an order or do I have to fulfill the entire order?
354.	What do I do if I don’t have enough inventory to fulfill an order?
355.	How do I get more product inventory?
356.	How can I increase my product inventory?
357.	Can I fulfill an order from an Associate Member outside of my group?
358.	Why would I fulfill an order outside of my group?
359.	What happens if another Associate Member attempts to convince other Associate Members to buy direct from them or encourages other Associate Members to re-sponsor to a different group?

Section V: Transferring Product
360.	Why am I charged an additional fee to transfer my Tech Support to a product purchase?
361.	Will my sponsor earn PCV when I transfer my Tech Support to a product purchase?
362.	Will I have to pay additional Administration Fees when I transfer my Tech Support to a product purchase?
363.	Why is my anniversary date reset when I transfer my Tech Support to a product purchase?
364.	Can I still get Juvio Tech Support services after I transfer my Tech Support to a product purchase?

Section W: Credit Code
365.	How do I create a new Credit Code?
366.	If I create a Credit Code for the wrong amount, what should I do?
367.	Can I void a Credit Code?
368.	What happens if I issue a Credit Code to a customer but they later request a refund?
369.	Where can a Credit Code be used?
370.	Can Credit Codes be used with any independent third party marketing group system?
371.	How do I pay off a Credit Code?
372.	Can I use my Juvio commission earnings to pay off my Credit Code balance?
373.	Can I issue a Credit Code for several months of service or product fees?
374.	How do I know if a Credit Code has been used?
375.	Can I issue a Credit Code to anyone?
376.	How can I increase my available Credit Code balance?

Juvio FAQs
Section A: The Direct Sales Industry
1.	BackWhat is Direct Sales?
	Direct Sales is a method of product distribution whereby expensive marketing and distribution costs incurred through traditional methods are directed into a compensation model that financially rewards independent Associate Members for product and service distribution. Direct Sales companies utilize simple 'word of mouth' advertising, known to be the world's most powerful form of advertising. Direct Sales has quickly moved to the forefront of fast, scalable, successful, and make-sense business models.
2.	BackHow can you succeed at Direct Sales?
	If you can find a product and company you believe in that offers a Direct Sales opportunity, you have the most important ingredients to success. Many people have experienced tremendous success at direct sales, and for a variety of reasons. Most find that focusing in on their best skills provides a comfortable and manageable way to succeed. These skills can include a strong ability to speak to someone in person, over the telephone or in a presentational setting. Still, others have been able to use the Internet to their advantage; setting up websites, conversing through chat rooms, and even marketing through email, banner ads, and search engines. It is up to you to determine which method of marketing best suits your skills. Often it is the method you enjoy the most that works the best for you! Juvio has gone to great lengths to be one of the first Direct Sales Companies to truly embrace the concept of flawlessly merging online and offline marketing strategies under one compensation structure available on a global scale.
3.	BackWhat is the difference between a Direct Sales company and an illegal pyramid scheme?
	A true Direct Sales company and the words "illegal pyramid scheme" really shouldn't even be mentioned in the same sentence. Many times, the most notable difference between a Direct Sales company and an illegal pyramid scheme is the presence of an actual product. At the forefront of a successful Direct Sales company is a fantastic product that is available to the public at a reasonable price. Illegal pyramid schemes can usually be identified because there is no emphasis on product sales, work, or business building. Instead, there is a profound 'get-rich-quick' overtone and a myriad of outlandish and often unsubstantiated income claims. These so called opportunities last for just a handful of months, at best. Juvio has been successful in business since our launch in October, 2002. Juvio's Direct Sales model allows anyone to earn top money regardless of when they became an Associate Member whereas an illegal pyramid scheme only rewards those on top of all the others who joined after them or those that joined the scheme at the beginning. An illegal pyramid scheme will boast of "everyone making heaps of money" with no sales effort while a true Direct Sales company's business model is based on sales activity only. Juvio's compensation plan does not pay out based on 'levels' but rather on business sales volumes. Proof of Juvio's anti-pyramidal integrity can be found in the fact that many of Juvio's top earners have recently become new Associate Members of the company even though Juvio has been in existence for years.
4.	BackWhat is residual Income?
	The concept of residual is really quite simple but true residual income can be surprisingly difficult to generate. Residual income means that your efforts today to build your business are not only financially rewarded immediately, but in the future as well. Because of Juvio's commitment to stability, quality and client retention you can rest assured that if you build a successful Juvio business today it will financially reward for generations to come.
5.	BackIs it possible to earn a residual income through Juvio?
	Everyone has his/her own personal income requirement. Juvio has Associate Members that have earned from $20 to as much as $40,000 and more in a single month. The true power of Juvio's income opportunity is not in a one time payout, but rather in the residual aspect of earning override commissions every month through ongoing sales. This is further compounded by many who are rewarded month after month for work they have done in the past thereby providing true residual income and financial security. It is indeed possible to earn a substantial residual income through Juvio and successful Juvio Associate Members around the world are living proof to that fact. Typically those that are successful usually spend many hours to build and maintain a successful business. Some people participate in Direct Sales and never earn due to various reasons. Many times, they fail due to their not taking the business seriously, because they did not seek out guidance from their sponsor, or they were not willing to invest the necessary time to help their business become successful. With Juvio, your efforts can be financially rewarding. If your efforts are zero, your earnings will almost be guaranteed to be zero. Work a little, earn a little. Work a lot, earn a lot! There is no cap on what you can earn through Juvio.
6.	BackWhat products/services are sold through Direct Sales?
	There is a large variety of products and services sold through the Direct Sales model. Juvio offers 24/7 premium computer Tech Support, computer training lessons on CD, and lines of superior personal care and nutritional products.
7.	BackHow do I know the stability of a company?
	While the stability of all companies is subject to interpretation, you should seek a company that has managed to properly position themselves as a leader in their respective industry. An added benefit would be if the company is at least two (2) years of age or more so as to avoid the 'growing pains' associated with most startup companies. Proven success stories and verifiable track records are almost exclusive to older, more stable companies.
8.	BackWhat types of compensation plans are there?
	There are several types of compensation plans available through an assortment of hundreds of derivatives and hybrids of each plan. The most common plans are the stairstep, the breakaway, the unilevel, the binary, and the full matrix. Some plans combine elements of numerous plan types. Juvio's Global Share compensation plan exploits many of the positive elements of different pay plans while eliminating the frustrating negatives so as to offer every Associate Member an all-encompassing, global compensation plan with over a dozen available bonuses.
9.	BackAre there Direct Sales businesses all over the world?
	Many successful Direct Sales companies have expanded outside their home country to find even greater success through marketing in other parts of the world. Juvio offers our products/services and opportunity on a global scale through nearly one hundred (100) countries.
10.	BackAfter I find a good Direct Sales company, what do I do next?
	If you have found a company that you wish to join, instructions should be provided by the company on what to do next. Many times contacting your sponsor or the person that referred you to the company is the best place to start and find out the best way to jump start your business. Many companies and Associate members provide training materials, advice, and promotional items to help you build your business.

Section B: All about Juvio Corporation?
11.	BackWhat is Juvio?
	Juvio is a global Direct Sales company that offers a wide verity of products and services. Juvio's unique business plan brings the potential for incredible profits to anyone wishing to access our proven system. With an unheard of high customer retention rate and Juvio's lucrative Global Share compensation package – the stability, longevity and income potential of this opportunity are second to none. An active and qualified Independent Juvio Associate Member can earn a comfortable residual income within a relatively short period of time.
12.	BackHow long has Juvio been in business?
	Juvio was officially launched in October, 2002 with world headquarters in San Diego, California.
13.	BackDoes Juvio show the biographies of the leadership team?
	Complete biographies of the Juvio Corporation executive leadership team can be found in your Juvio website under the link heading of 'Management' as located within the 'Administration' section.
14.	BackWhat Direct Sales experience does Juvio have?
	Juvio offers superior products and services through a Direct Sales model and has successfully done so since October, 2002. Within 2 years of inception, Juvio's Global Share compensation plan has paid millions of dollars in commissions as earned by thousands of Independent Associate Members in almost 100 countries. Juvio is privately owned and is managed by a young and spirited corporate team determined to consistently achieve new heights.
15.	BackHow do I contact Juvio Corporation?
	Juvio's contact information is: Juvio Corporation 1275 W. Washington St. Tempe, AZ 85281 USA Telephone: (1) 480-315-8846 Facsimile: (1) 619-374-2137 support@juvio.com www.juvio.com
16.	BackWhat does the name "Juvio" mean?
	The name "Juvio" is syncopated Latin for 'youth and energy', a description used to illustrate the energy and passion of the company. With every leap made to elevate Juvio to new heights, we do so with a youthful and energetic spirit. Our customers and Associate Members share in this passionate journey with us.
17.	BackCan I visit Juvio headquarters?
	Juvio is delighted to receive visitors to our corporate office headquarters. So as to minimize work disruption, we will sometimes hold Open Houses or schedule tours and gatherings for our Associate Members. For more information on the next Open House or scheduled tour, please check your Juvio website or request more information from the Associate Support department at support@juvio.com.

Section C: Getting Started with Juvio
18.	BackHow can I join?
	Joining couldn't be easier! From your referring Associate Member's website, select the "Join Today" link and complete the application form. Once completed and approved, you will be quickly and easily enrolled in Juvio!
19.	BackWhat is the cost to join?
	No purchase is required to join Juvio as an Associate Member. All Associate Members will be able to access our fine lines of product/service. However, once an Associate Member achieves the rank of Bronze, the small monthly Administration Fee (US$7.00) shall become necessary and must be maintained by the Associate Member in order to earn at the Bronze rank or higher. Bronze Associate Members who fail to pay the small monthly Administration Fee will be paid as an Alpha rank only. Certain jurisdictions may require advanced payment of the Administration Fee; see an official Juvio website for details.
20.	BackIf I join as an Associate Member, do I receive my own Juvio website?
	Yes, as an Associate Member you will receive your own Juvio websites through which you may market to potential referrals and customers. Your primary website (www.YourUsername.juvio.com) contains a variety of offline and online marketing material, information about your organization, and ways in which you can communicate with other members of Juvio. Access to this website is given once the small monthly Administration Fee (US$7.00) is paid.
21.	BackWhat is an active Associate Member?
	An Active Associate Member relates to an Associate Member whose payments are up to date.
22.	BackWhat is an inactive Associate Member?
	Inactive Associate Members refers to members whose payments are delinquent or have not been made. Example: If an Associate Member’s billing date comes up and their credit card has expired, Juvio will not be unable to bill them. A failed billing attempt will change their active status to inactive.
23.	BackIs there an offline application to join Juvio?
	Yes, you may find the offline application to join Juvio and become an Associate Member by visiting the 'Join Today' section of the Juvio website of the person referring you to join. To locate the offline application, simply select the "Click here to register offline!" link located at the top of the online registration page.
24.	BackIs there a set up fee?
	No, there is no set-up fee.
25.	BackWhy do people start their own Juvio business?
	We believe there are a variety of reasons for becoming part of a direct sales business with Juvio: Build a career with their own business Improve their quality of life by working part-time or full-time, their choice Achieve specific short-term objectives Buy products/services they like at preferred prices Recommend products/services they like to others Get personal recognition and encouragement Helps to develop and refine personal business skills Provides people with the flexibility to organize and manage their time as they wish, without the constraints of the typical job Gives families a chance to work closely together and develop stronger ties Is a way to meet other people and develop new friendships Gives opportunities to those who might not otherwise have them, to succeed on their own Around the world, the Juvio opportunity provides a low-cost, low-risk means to achieve all this – and more. …and so many other strong reasons!
26.	BackI just joined. Where do I start?
	Congratulations on becoming one of the newest Associate Members of Juvio. Juvio offers a 'Success Checklist', available on your Juvio homepage (MyJuvio). The checklist will guide you through various steps that could help to optimize your Juvio business. There are other options available to help you get started, as well; such as contacting your Sponsor through your Juvio website, setting up your Direct Deposit, reviewing the Global Share Compensation Plan, and so much more via your richly detailed Juvio website.
27.	BackHow do I direct people to my Juvio site?
	Juvio offers a variety of both online and offline marketing materials, each designed to promote your Juvio business. These materials can be downloaded (online) or purchased (offline) in professionally designed and printed materials through the 'Marketing' section of your Juvio website. Your Sponsor and other Associate Members of Juvio may also be able to assist you with additional marketing ideas.
28.	BackIs Juvio's business continuing to grow?
	Juvio has gone to great lengths to strategically develop products and services that are not only in high demand today, but are strong offerings in the global marketplaces where Juvio believes it will experience sustained growth in the near future. There remain many opportunities for Juvio's business to grow worldwide as many new markets have been opened with Juvio being instantly recognized as a leader. Continued development in these markets will fuel long-term growth. Juvio will also continue to explore new opportunities for growth in well established markets, including innovative products and services, and create new ways for people to become involved with Juvio - as business owners, product/service retailers, and/or consumers. Right now, Juvio is investing in enhancing and expanding operational integrity to support the growth we expect in the coming decades. The prospects for growth continue to remain very strong.
29.	BackI don't have a credit card so how can I pay?
	In addition to accepting approved credit cards as payment, Juvio also accepts personal checks (issued from a United States bank only) and U. S. or International money orders for payment. In addition to these options, Associate Members and non-participant customers in the USA may use the Juvio online check acceptance program featuring quick and easy automatic debiting of your approved checking account.
30.	BackI live internationally so what are the extra costs?
	Juvio has established its monetary scale based upon the U. S. Dollar. As such, all fees and commissions are processed and paid in U.S. dollars. Earning Associate Members residing outside the USA shall incur a fixed commission fee of US$8.00 per commission check draft mailed via US Postal Services. Earning Associate Members residing outside the USA who opt to not receive a printed commission check but, instead, receive their earned commissions via Direct Deposit wire transfer shall incur a flat fee of $20.00 for said services. Other fees may be applied by your banking institution. All such extra fees are not in the control of Juvio.
31.	BackWhat does Juvio see as the role of women in the Juvio business?
	The Juvio opportunity is open to everyone of legal age regardless of sex, race, heritage, religion, and/or political or other personal beliefs. The Juvio business appeals to women, men, couples, and families from all backgrounds. Juvio can help to empower millions of people around the world by offering them a low-cost, low-risk opportunity to achieve their financial goals by owning their own business. There are many examples of women who have achieved success with Juvio, just as there are of women who have succeeded in partnership with their partners.
32.	BackHow much will I earn and when?
	It is not possible to give a definite timeline with regard to your personal Juvio income growth as all such compensation is the responsibility of each Associate Member. Juvio has a unique compensation model designed to reward both your personal efforts, as well as sales organization efforts through the successful marketing of Juvio products and services. Personal and Group sales volumes will dictate your rank, thereby dedicating what, if any, bonus pools in which you will participate. There is no cap on your earning potential with Juvio. For a historic overview of what different Juvio bonuses and ranks have paid out in the past, simply visit the 'Previous Pools' sub-section found in the 'Income' section of your Juvio backoffice. Juvio runs a monthly commission cycle with earned commissions being paid on or before the 25th of each month following the commission cycle closure (9th day of each month).
33.	BackDo I have to be an Associate Member in order to access the products/services?
	No, you don't have to become an Associate Member in order to purchase any of Juvio's products or services. You may join Juvio as a non-participant customer (NPC) only and enjoy all the fabulous benefits of Juvio's product and service offerings.
34.	BackWho is Speak with a Geek?
	Speak with a Geek, Inc. (SWAG) is a Juvio Corporation subsidiary. SWAG offers consumer tech support services to a much smaller audience created through traditional advertising methods. SWAG does not compete with Juvio nor does SWAG offer a compensation plan program to individual subscribers as does Juvio. SWAG offers consumer tech support services only and does not have any other product line to offer to clients. SWAG provides a unique controlled test environment for technical products/services that may be in future development in the Juvio Research and Development department.
35.	BackDo I have to make minimum purchases of products/services?
	No, Associate Members are not required to make any minimum or ongoing product purchases. Only Associate Members of the Bronze level or higher must pay the monthly Administrative Fee (US$7.00) required to maintain that rank and gain full access to personal Juvio websites.
36.	BackIs there any selling involved?
	All Associate Members in good standing are authorized to represent and sell Juvio products and services, as well as participate in the Juvio Global Share compensation plan. All such Associate Members may sponsor new Associate Members into the Juvio program. All Juvio Associate Members have their own personal online store that offers every Juvio product and service available. Sales to others from your online store will generate Personal Commission Volume (PCV), which counts towards your Juvio earnings eligibility. The simple fact is that you can't make money in the Juvio business unless Juvio products/services are sold. To say it otherwise would be misrepresenting the Juvio Sales and Marketing Plan – a violation of our rules and policies. Juvio has been able to grow by leaps and bounds because of our make sense product and service offerings that are in extremely high demand. Many Juvio Associate Members report that simply sharing their experiences as a Juvio Associate Member is all that is needed to help make a new sale.
37.	BackAre there additional tools available designed to help build my business?
	Yes, there are a number of both free and reasonably priced business building tools available to aid in your marketing efforts. These tools include, but are not limited to, Sales and Member Training calls, live Associate Member Support, a complete Duplicative Fulfillment Center (DFC), Online Training, professionally written advertisement copy and auto-responder text, personalized websites (.juvio.com and .juvioservice.com) with unique features, and so much more.
38.	BackWhat is a 'Service Member'?
	A Service Member is a person who uses the Juvio Tech Support services for personal purposes. A Service Member is not necessarily just a non-participant customer (NPC) as even Associate Members who have subscribed to the Juvio Tech Support services are also Service Members.
39.	BackWhat is a Juvio Associate Member?
	A Juvio Associate Member is a person who has been approved to join Juvio for the purpose of personally using the Juvio products/services and/or participating in the Juvio Global Share income opportunity. Through personal sales efforts combined with building a reputable sales organization, an Associate Member may become eligible to accrue and receive commissions from the sale of Juvio products/services.
40.	BackWhat is the minimum cost to maintain my Juvio Associate Membership?
	There is no mandatory cost to become an Associate Member of Juvio. However, in order to earn override commissions beyond the Alpha rank, the monthly Administration Fee (US$7.00) is required, along with credit for at least one (1) non-participant customer (NPC) showing a net sale value of no less than $15.00 per month.
41.	BackHow much can I earn?
	As a collective group, Juvio Associate Members have earned millions of dollars since the launch of Juvio in October, 2002. Juvio continues to enjoy record sales months due to an increasing demand in our products/services combined with a spreading excitement for the Juvio program. As an Associate Member, you are able to clearly see current and previous commission history of the Global Share Compensation Plan, including the payouts per rank. Juvio cannot and does not imply nor guarantee any earning of income. Such earnings are directly associated to the Associate Member's work ethic, skills, and personal efforts. However, many Associate Members have earned more monthly income through the Juvio Global Share compensation plan than they have ever earned anywhere else in their lifetime!
42.	BackCan I be an Associate Member and a Service Member at the same time?
	Yes, you can be both. You can represent the Juvio products/services while earning a nice income. As well, you may enjoy access to the Juvio premium Tech Support services for your own personal use!
43.	BackIs there a checklist for New Associate Members to follow?
	Yes, Juvio offers a checklist which may help you to quickly develop your Juvio business. Included in the check list are tips to optimizing your Juvio business; such as setting up your commission earnings Direct Deposit, understanding the Global Share compensation plan, contacting your direct sponsor, and more. You may print the checklist from the Homepage section of your Juvio website backoffice. To access the Homepage, simply log-in to your Juvio website, then click on the 'MyJuvio' logo in the top left corner.
44.	BackWhat is the URL to my personal Juvio website?
	Your personal administrative Juvio website URL is your username followed by ".juvio.com". For example, if you selected 'JohnDoe' as your username, your Juvio website URL would be: "www.johndoe.juvio.com" If you wish to enroll a new Associate Member or personal customer, it is very important that you direct them to your personal website for proper credit to be given.
45.	BackWhat if I only want to share the products but not the income opportunity?
	As an Associate Member, you are also allocated a special website URL to promote the products/services only and not the income opportunity. Your product/service-only website URL is your username followed by ".juvioservice.com". For example, if you selected 'JohnDoe' as your username, your product/service-only Juvio website URL would be: "www.johndoe.juvioservice.com"
46.	BackCan I enroll under a business name?
	You may enroll as a business provided you have filed all of the appropriate business registration and documentation with your local authorities, received an approval for said business use purposes, and can provide Juvio with an approved tax identification number as associated to the business name in question.
47.	BackWhat is the minimum age to join Juvio?
	Associate Members must be of legal age, or age of majority (whichever maintains precedence) in the state, province, or country of their primary residence or citizenship. If no such age is established by law, then the age of eighteen (18) shall be recognized as the minimum age to join Juvio as an Associate Member.
48.	BackCan I sell my Juvio business?
	Yes, your Juvio Associate Member account may be sold, subject to company review and approval as outlined within the established Juvio Policies and Procedures. Such approval will not be unreasonably withheld.
49.	BackCan I transfer/will this business to my heirs?
	Yes, your Juvio Associate Member account is willable and may be included in your Last Will and Testament.
50.	BackDoes Juvio have any influence over Associate Members' business?
	To become a Juvio Associate Member, an individual must join in agreement to abide by Juvio's governing rules and policies. Our rules and policies promote ethical direct selling principles and provide practical procedures for all Associate Members to observe in operating their Juvio business. These governing rules and policies mandate a certain business practice. As such, Juvio has the right to enforce these rules and policies through its contract with all Associate Members – up to and including termination of that contract if necessary.
51.	BackHow can I set up my account to make sure I don’t miss any important email updates from Juvio?
	It is recommended, but not required, that you use an email address that is specific to Juvio which can be set up in your “Account Profile”. This recommendation is made to Associate Members who receive large amounts of email and wish to avoid having their Juvio emails lost in the mass of email messages.
52.	BackHow can I get a refund and how long does it take to receive it?
	Juvio offers a generous 30-day 100% money back guarantee (less shipping/handling fees) for all unused and/or unopened products/services that are returned to Juvio Corporation in resaleable condition. All returns of product must have a pre-authorized Return Authorization Number given by the Associate Support department prior to return shipment. Returns that do not bear this Return Authorization Number on the exterior of the package in clear, readable, bold print are subject to refusal of acceptance. Once a refund is granted, it typically will take 7-10 business days to clear the exchange portals. All refunds are tendered to the original form of payment only. Once a credit/debit card refund is tendered by Juvio and a Transaction ID number is issued, the returned funds are no longer in the control of Juvio Corporation. As such, post-refund inquiries should be directed to the issuer of the card. Refunds paid by check draft will be sent to the recipient by US Postal Service delivery. Juvio reserves the right to terminate or limit accounts that are deemed to be abusive to the generous refund policy. For more information on refunds, contact the Juvio Associate Support department at support@juvio.com.
53.	BackCan I downgrade my account at any time?
	Yes. You may downgrade your account by removing certain elements (if you do not use or need these items on a regular basis). Even after downgrading, you are still entitled to the following: Work the business opportunity Qualify for commission (upon meeting the PCV, GCV, and NPC requirements) Maintain your position and current downline For more information on downgrading, contact the Juvio Associate Support department at support@juvio.com.
54.	BackIf I downgrade my account can I keep my current position?
	Yes. If you downgrade but do not cancel, you will still retain your current account position in the sales organization. You may also continue to become eligible to receive override commissions, as well as keep your personal Juvio website in an active status. (These continuances are subject to the rules pertaining to the monthly Juvio Administration Fee and other requirement as outlined in the established policies and terms.)
55.	BackCan my account placement be moved?
	No, the movement of account placement is not generally allowed. Only in cases of verified sponsor or upline unethical practices can your account be approved for movement to a different sponsor.
56.	BackHow much can I make by selling each of the products/services?
	For every direct sale that you personally generate to someone else, you will receive certain amount of Commission Volume credit during the current commission month cycle. General CV (not Premium CV) items are: Personal Tech Support – $34.95, 35 CV Family Plan – $99.95, 70 CV ETS Single CD – $29.95, 21 CV (excluding specially priced ETS CDs) ETS 5-Pak – $139.95, 99 CV ETS 10-Pak – $269.95, 200 CV ETS 20-Pak – $479.95, 350 CV Juvé Miracle Cream – $89.95, 68 CV Juvé Miracle Serum – $44.95, 34 CV Juvé Miracle Peel – $29.95, 23 CV Juvé Blemish Control – $34.95, 35 CV Juvé Trim and Tone Body Gel – $39.95, 40 CV Juvé Miracle Cream & Miracle Serum Set – $119.95, 90 CV Rejuvionate Green Perfection – $49.95, 35 CV
57.	BackCan I earn PCV from my own purchases?
	Items that are of the General CV category purchased by you for your own personal use will not earn you PCV. Instead, these purchases will earn your direct sponsor the PCV just as the personal purchases of General CV items by those whom you have personally sponsored will create PCV for you! However, items that are specially packaged for the intent of bulk and resale (Presentation Kits, etc.) that carry Premium CV credit and purchased by you can count as PCV for you, the buyer. The special product kits (and their specially assembled subsequent refill orders) that each carry Premium CV are: Smart Party Presentation Kit – $399.95, 215 Premium CV Juvio for Kids Presentation Kit – $159.95, 70 CV ETS CD Presentation Kit Refill (10 quantity) – $149.95, 90 Premium CV ETS CD Presentation Kit Refill (20 quantity) – $269.95, 175 Premium CV ETS CD Presentation Kit Refill (30 quantity) – $369.95, 260 Premium CV Juvé Presentation Kit 1 – $449.95, 240 Premium CV Juvé Presentation Kit 2 – $399.95, 215 Premium CV Rejuvionate Nutrition Kit 1 – to be announced Rejuvionate Nutrition Kit 2 – to be announced
58.	BackDoes Juvio offer some basic business tips?
	Yes, our basic suggestions primarily pertain to USA business practices but can also be adjusted in principle to most situations. As always, you should seek out competent and professional business/tax advice from a certified or licensed expert in your area. These basic business tips have been provided to you as a courtesy from the firm of Earl Walters, CPA (Oklahoma, USA): "Venturing into a home-based business can be exciting and create some positive aspects to your tax liability. However, you are responsible for being sure that you qualify to take advantage of certain tax breaks. For your consideration, here are a few tips that could allow you to save taxes while helping you to better gauge your business successes. As soon as it is feasible, you should set up a separate bank account for your business. It has been suggested before that when you are earning $500 or more in monthly income from your business that you establish an account. Keep the records on a cash basis. That means that you only account for revenue and expenses as the cash is received and expended. Usual categories of acceptable expenses are: Office Supplies Telephone Long Distance Charges Accounting / Legal Fees Advertising Costs Promotional Materials – magazines, DVD's, brochures, etc. Postage and Shipping Vehicle Mileage Travel Expenses Computer and Attachments Internet Services related directly to your business Computer maintenance and Tech Support services Administration Fees Cellular Telephone Expenses Educational CDs purchased for promotional purposes If possible, set up a separate credit card for the business and use it for all expenses possible. This makes for easier tracking and reporting of expenses. If you purchase any equipment, such as a computer, printer, scanner, etc., be sure to keep the receipts separate from general expenses. Keep a log of all business mileage, such as trips to meetings, trainings, and visits to prospects. Even a trip to confer with your Accountant and/or Attorney is deductible! A small pocket calendar will suffice in keeping these records. Review your records with a certified professional at least twice a year to avoid missing certain tax advantages. Waiting until the end of the tax year may be too late to be of good to you. Discuss any major business plans with your tax professional in advance to as to avoid tax complications, if any. Be prepared to keep all records for at least 4 consecutive years after filing the tax return. As your business grows, you may want to examine the possibility of changing to a Corporation or Limited Liability Company. Seek professional advice regarding the best options for your situation."

Section D: Global Share Compensation Plan PCV = Personal Commission Volume GCV = Group Commission Volume NPC = Non-Participant Customer
59.	BackHow do I earn PCV?
	In order to earn PCV, you must either personally sell any of the commissionable Juvio products/services (General CV items) or purchase for resale any of the commissionable special Presentation Kits and subsequent Refills (Premium CV items). Each product/service is valued at a certain CV amount. PCV is required to earn for all commission ranks.
60.	BackHow do I earn GCV?
	GCV is comprised of the PCV as generated by you and every Associate Member within your personal sales organization. All ranks (excluding Alpha) require GCV to earn commission eligibility.
61.	BackWhy did my PCV amount reverse?
	In normal business operations, customers occasionally decide to not keep their product/service for reasons outside our control. Due to Juvio's generous customer satisfaction policy, we are quick to issue refunds for all legitimate cancellation and/or refund requests. As such, if you received PCV credit for a sale but that sale later submitted their cancellation and refund request, Juvio will have no choice but to reverse the CV award due to the simple fact that the sale is no longer valid.
62.	BackWhy don't I have any PCV?
	If your personal commission volume remains at zero, it means that you have not personally sponsored the sale of Juvio products/services to others. Juvio does not guarantee growth in your personal sales organization as such growth remains the sole responsibility of each Independent Associate Member. If you desire growth within your personal sales organization, it is advised you become an active Associate Member by personally sponsoring the sale of Juvio products/services while training others to represent the Juvio products, services, and income opportunity.
63.	BackHow do I view my PCV and GCV?
	Simply log-in to your personal Juvio website for access to this information. Once logged in, near the top right corner you will notice a field that states 'Account Status'. Click on this link and a pop-up will appear that gives a full accounting of your PCV and GCV, as well as other information pertinent to your commission eligibility.
64.	BackIf I do not promote my Juvio business, will my GCV grow?
	In order for your GCV to increase you must have other Associate Members in your personal sales organization making sales of the great Juvio products/services to end users and/or you must personally generate sales of the Juvio products/services to end users, or both. As a Juvio Associate Member, you have basic control over how your personal organization grows via our proprietary Sponsor and Placement feature. As Associate Members within your personal sales organization make personal sales, your GCV will increase regardless of rank or level of placement. As long as they are in your personal sales organization, their sales will increase your GCV. NOTE: Your personal direct sales will add to both your PCV as well as to your GCV.
65.	BackWill customers buying from my website earn me PCV?
	All sales generated at your www.(your username).juvioservice.com website will create PCV and NPC credit for you! If you generate sales via your www.(your username).juvio.com website, then only those who purchase product/service only will count as PCV and NPC credit. All others will be considered as joining fellow Associate Members with their purchase of general commission items as generating PCV for you, the sponsor (excluding Premium CV items).
66.	BackIf I purchase a Smart Party Kit, who gets the PCV credit?
	No, all Smart Party Presentation Kits are considered as 'Premium CV" items. As such, your sponsor will not receive the PCV from your Smart Party Kit purchase; however, through the Party Cash Bonus, they can receive an extra $100 in commission overrides when you complete the submission of all twenty-five (25) Retail Receipts as contained in each Smart Party Kit.
67.	BackCan I earn PCV from my own purchases?
	Items that are of the General CV category purchased by you for your own personal use will not earn you PCV. Instead, these purchases will earn your direct sponsor the PCV just as the personal purchases of General CV items by those whom you have personally sponsored will create PCV for you! However, items that are specially packaged for the intent of bulk and resale (Presentation Kits, etc.) that carry Premium CV credit and purchased by you can count as PCV for you, the buyer. The special product kits (and their specially assembled subsequent refill orders) that each carry Premium CV are: Smart Party Presentation Kit – $399.95, 215 Premium CV Juvio for Kids Presentation Kit – $159.95, 70 CV ETS CD Presentation Kit Refill (10 quantity) – $149.95, 90 Premium CV ETS CD Presentation Kit Refill (20 quantity) – $269.95, 175 Premium CV ETS CD Presentation Kit Refill (30 quantity) – $369.95, 260 Premium CV Juvé Presentation Kit 1 – $449.95, 240 Premium CV Juvé Presentation Kit 2 – $399.95, 215 Premium CV Rejuvionate Nutrition Kit 1 – to be announced Rejuvionate Nutrition Kit 2 – to be announced
68.	BackI had a lot of GCV a few days ago, but now it's gone. What happened?
	At the beginning of each commission month cycle, all PCV and GCV levels are reset to zero so as to reflect the beginning of the new commission month cycle. Recurring and new orders will comprise your PCV and GCV for each commission month cycle.
69.	BackI have a lot of GCV, but haven't earned commission. What not?
	In order to earn from Juvio, you will need to generate PCV. PCV is generated each time you make a personal sale. See the Global Share Plan Overview located in the 'Income' section of your Juvio website backoffice.
70.	BackCan I buy product/service in order to earn a commission check?
	No, it is both unethical and illegal in many jurisdictions of the world to allow an Independent Associate Member, or similar in definition, to earn commission overrides as a result of their own personal purchases (known as "stockpiling" and/or "frontloading"). Instead, the Juvio Global Share compensation plan rewards all Associate Members who have made personal sales to others. In other words, PCV is credited when YOU make a personal sale to someone else. Your purchases for personal use of the Juvio products/services creates PCV for your direct sponsor. As such, the purchases for personal use made by those YOU directly sponsored or referred will count as YOUR PCV. All NPC sales are considered as PCV. All PCV sales also count towards GCV.
71.	BackWhy do I need GCV?
	GCV is required for all ranks beyond Alpha.
72.	BackWhy does the amount of each pool change each cycle?
	Each fiscal month, all ranks are dependent upon the total value of the Global Pool. As the Global Pool changes, so do the amounts in each rank, along with the payouts per share.
73.	BackIs 1 PCV equal to 1 US Dollar?
	No, since rankings are earned by generating required PCV and GCV amounts, and rank payouts vary depending on the Global Pool amount, PCV can not be equated to a US dollar or any international currency.
74.	BackWhat are the PCV and GCV estimates?
	Juvio provides a PCV and GCV estimate tool to help assist you and other Associate Members in projecting estimated sales volumes for their current commission month. To access estimates on downline Associate Members, you must locate the Associate Member in question through the Genealogy Map or Genealogy Filter. Once you have located the Associate Member, simply click on the underlined username to open up a profile pop-up. Here you will notice both PCV and GCV estimates for that particular Associate Member. *Disclaimer: Commission Volume estimates stated in this courtesy projection are for illustrative and/or educational purposes only. All estimates are based on real-time reconciliation of projected sales and are subject to change, without notice, due to fluctuations in service and/or product payment collections. These estimates are not implied nor guaranteed as final earning values.

Section E: Global Pool and Commission Ranks
75.	BackWhere can I view the current Global Pool and the payouts per rank?
	When you are logged in to your personal Juvio account, the current Global Pool amount is displayed on the top of your screen. In addition, you can view detailed information on the pool rank payout by visiting the 'Current Commissions' sub-section in the 'Income' section of your Juvio website.
76.	BackWhere can I find previous Global Pool amounts and payouts per rank?
	You may view all past Global Share pools and the payouts per rank as earned by visiting 'Previous Pools' from the 'Income' section on your Juvio website.
77.	BackWhat ranks are in the Global Share compensation plan?
	The following ranks are found in the Global Share compensation plan: Representative Alpha Bronze Silver Car-Qualified Silver Gold Platinum Diamond Double Diamond
78.	BackWhat is the requirement to achieve each rank?
	For a detailed listing of the GCV, PCV and NPC requirements to earn each rank, please visit the 'Compensation Plan Overview' found in the 'Income' section of your Juvio site.
79.	BackHow much can I earn from each rank?
	Each rank represents a percentage of the Global Share Pool. Ranks are divided up into shares, and the value per share is dependent upon the final value of the Global Pool at the end of the fiscal month. For a complete breakdown of the ranks, please visit the 'Compensation Plan Overview' found in the 'Income' section of your Juvio account.
80.	BackCan I earn multiple shares per rank?
	No, as an Associate Member, you may only earn one share for each of the ranks you achieve during the fiscal month. Special bonuses (NPC Bonus Pool, FastTrack Bonus, and other promotional bonuses may allow you to earn multiple shares per commission month cycle.
81.	BackCan I qualify for the Diamond rank without sponsoring any Associate Members?
	Yes, an Associate Member could reach the rank of Diamond purely through NPC sales. Your personal NPC sales generate PCV that is not dedicated to a leg, as well as counting as GCV for you!
82.	BackWhat is the difference between "Global Pool" CV and my own PCV and/or GCV?
	Global Pool CV is the total commission volume of all sales made by all Associate Members worldwide. Commission payouts are tendered from the final tally of the Global Pool at the close of the commission month at 3:59:59pm Pacific Time on the 9th day of every month. Your PCV and GCV is personal commission volume and group commission volume as accumulated within your personal sales organization only.
83.	BackDoes the Car Qualified Silver rank have anything to do with earning a car?
	As a Car-Qualified Associate Member, you earn up to $600 in special Car Qualified Silver bonus commission. Rather than pay for a car, Juvio instead tenders to you this bonus payable in your commission earnings. You may use these earned funds as you deem necessary.
84.	BackHow are other Associate Members placed into my sales organization?
	Through the hard work of your upline sponsors, you may realize growth in your personal sales organization due to their placement of personally sponsored Associate Members within your group. Such placements will generate PCV to the sponsor, but can create GCV for you! As others in your downline sales organization continue to make additional sales, your sales organizational GCV will continue to be generated.
85.	BackHow do I earn the Alpha, Bronze, Silver, Gold, Platinum, Diamond, or Double Diamond rank?
	You must meet certain requirements to attain each rank of the Global Share compensation plan. You can locate a complete step-by-step illustration along with a glossary of terms with regard to the Juvio Global Share compensation plan via your personal Juvio backoffice suite. Simply log-in to your personal Juvio website, select 'Income' from the primary horizontal toolbar and then select 'Compensation Plan Overview' from the drop down listing.
86.	BackIf I become an Alpha, Bronze, Silver, Gold, Platinum, Diamond, or Double Diamond rank, do I automatically earn that rank commission forever?
	Once the monthly commission cycle ends, your PCV and GCV levels are reset to zero so as to reflect the new commission month cycle. You will need to generate the CV required to earn each rank again for the new month. Many Juvio products, such as Technical Support services, are offered as recurring subscriptions meaning that your Tech Support customers will be automatically billed each month with payment of said billing earning the seller CV for the current commission month cycle.
87.	BackHow do I earn in the Juvio Global Share compensation plan structure?
	As previously mentioned, your earnings are dictated by the specific rank of achievement within the Juvio Global Share™ compensation plan. REPRESENTATIVE: Selling Juvio products/services via your juvioservice.com website can garner you handsome profits! From this sales-only website, Non-Participant Customers (NPC) may visit, shop and purchase from our complete array of high quality products/services. As they select their choice(s) and complete the sales transaction, you will earn powerful PCV and NPC credits to help you achieve the first stage of earning commissions in Juvio! ALPHA: Juvio's beginning rank for override commission earnings starts with the Alpha rank. Simply accumulate or generate 100 PCV credits through personal or direct sales and you will achieve the rank of Alpha! All Alpha Associate Members will equally share a bonus pool that is funded with 1% of Juvio's global commissionable sales volume. BRONZE: Assuming you are already an Alpha ranked Associate Member, the next level of commission earnings is that of Bronze. To become a Bronze ranked Associate Member, you must personally generate 100 PCV (same requirement to become Alpha) with at least one (1) sale being to a NPC, and accumulate group commission volumes (GCV) of 1,000 credits. NOTE: Your 100 PCV also counts towards your total GCV! Once you meet these simple requirements, you will exit the Alpha bonus pool (1%) and move into the Bronze bonus pool; which is funded with 20% of Juvio's global commissionable sales volume. Moving out of the Alpha bonus pool and into the Bronze bonus pool will be the only time you will vacate an earned pool's population. From the Bronze rank and higher, you will receive earned shares in each bonus pool successively earned. As a Bronze rank or higher, you will be required to maintain the minimum monthly administrative fee of US$7.00 whereupon you will receive your personal Juvio websites. NPC BONUS: If you accumulate a minimum of five (5) NPC sales during the current commission cycle with each NPC sale totaling US$15.00 or more each, you will be eligible to receive shares of the NPC Bonus pool. This bonus pool is funded with 2% of Juvio's global commissionable sales volume. Beginning with a minimum of five (5) shares earned, with each additional eligible NPC sale you generate during the current commission cycle, you will receive an additional share per eligible sale with no limit to the amount of shares you may earn. Example: You have eight (8) eligible NPC sales to your credit; therefore, you would receive eight (8) shares of the NPC Bonus pool! SILVER: To become a Silver ranked Associate Member, you must personally generate 350 PCV with at least one (1) NPC sale, along with accumulating a minimum of 3,500 GCV. Once you become a Silver ranked Associate Member, you will earn one (1) share in the Silver bonus pool; which is funded with 5% of Juvio's global commissionable sales volume. Plus, you will retain your Bronze bonus earnings and, if applicable, your NPC Bonus earnings! In addition to these earnings, as a Silver ranked Associate Member during the current commission month, you would also be eligible to earn Code Share bonuses from any and all personally sponsored Silver through Diamond ranked Associate Members within your personal sales organization downline! In addition to this Code Share override bonus, you would be eligible to earn an additional Code Share bonus override from those Silver through Diamond ranked Associate Members that were personally sponsored by those Associate Members that YOU personally sponsored! Please refer to the Code Share explanation below for more information. CAR QUALIFIED SILVER: Once you have achieved the rank of Silver, you are simply 250 additional PCV away from receiving your Car Qualified Silver bonus of up to $600.00! No additional GCV is required to earn this lucrative bonus – simply aspire to personally generate a minimum of 600 PCV, with at least 1 NPC sale, along with your minimum of 3,500 GCV and you are a Car Qualified Silver Associate Member! This particular supplemental bonus pool is funded with 10% of Juvio's global commissionable sales volume. NOTE: The CQ Silver bonus is paid directly to you and is to be used at your discretion. GOLD: Our first rank indicating that you are potentially a strong sales leader is that of the Gold rank classification. To become a Gold ranked Associate Member, you would need to personally generate at least 1,000 PCV with at least one (1) NPC sale, and accumulate at least 10,000 GCV. Only 80% of the GCV requirement to earn Gold, or 8,000 GCV, may be credited to any one sales leg for the purpose of rank qualification. Therefore, you would need to build and manage a minimum of two (2) sales legs to meet this cap qualification. You may, of course, maintain as many sales legs as you deem necessary with all sales leg volumes counting towards your needed PCV and GCV. The Gold rank is funded with 5% of Juvio's global commissionable sales volume. Plus, you will retain your Bronze bonus earnings and, if applicable, your NPC Bonus earnings, as well as your Silver and CQ Silver earnings! In addition to these earnings, as a Gold ranked Associate Member during the current commission month, you would also be eligible to earn Code Share bonuses from any and all personally sponsored Silver through Diamond ranked Associate Members within your personal sales organization downline! In addition to this Code Share override bonus, you would be eligible to earn an additional Code Share bonus override from the Silver through Diamond ranked Associate Members that were personally sponsored by those Associate Members that YOU personally sponsored! Please refer to the Code Share explanation below for more information. PLATINUM: To become a Platinum ranked Associate Member, you would need to personally generate at least 2,500 PCV with at least one (1) NPC sale, and accumulate at least 25,000 GCV. Only 40% of the GCV requirement to earn Platinum ranking may be credited to any one sales leg for the purpose of qualification. In other words, only 10,000 GCV credits may be counted per sales leg thereby requiring you to build and manage a minimum of three (3) sales legs. The Platinum rank is funded with 5% of Juvio's global commissionable sales volume. Plus, you will retain your Bronze bonus earnings and, if applicable, your NPC Bonus earnings, as well as your Silver and CQ Silver earnings, and your Gold earnings! In addition to these earnings, as a Platinum ranked Associate Member during the current commission month, you would also be eligible to earn Code Share bonuses from any and all personally sponsored Silver through Diamond ranked Associate Members within your personal sales organization downline! In addition to this Code Share override bonus, you would be eligible to earn an additional Code Share bonus override from the Silver through Diamond ranked Associate Members that were personally sponsored by those Associate Members that YOU personally sponsored! Please refer to the Code Share explanation below for more information. DIAMOND: The Diamond rank is considered a highly coveted position due to its extreme income earning potential. To achieve this prestigious rank, you must personally generate at least 5,000 PCV with at least one (1) NPC sale, and accumulate at least 50,000 GCV. Only 40% of the GCV requirement to earn Diamond ranking may be credited to any one sales leg for the purpose of qualification. Only 20,000 GCV credits may be counted per sales leg thereby requiring you to build and manage a minimum of three (3) sales legs. The Diamond rank is funded with 2.5% of Juvio's global commissionable sales volume. Plus, you will retain your Bronze bonus earnings and, if applicable, your NPC Bonus earnings, as well as your Silver and CQ Silver earnings, your Gold earnings, and your Platinum earnings! In addition to these earnings, as a Diamond ranked Associate Member during the current commission month, you would also be eligible to earn Code Share bonuses from any and all personally sponsored Silver through Diamond ranked Associate Members within your personal sales organization downline! In addition to this Code Share override bonus, you would be eligible to earn an additional Code Share bonus override from the Silver through Diamond ranked Associate Members that were personally sponsored by those Associate Members that YOU personally sponsored! Please refer to the Code Share explanation below for more information. DOUBLE DIAMOND: Juvio's top rank is that of Double Diamond, the most desired position in the Juvio Global Share compensation plan and marketing program. Those that desire to achieve this rank must personally generate at least 25,000 PCV with at least one (1) NPC sale, and accumulate at least 250,000 GCV. Only 20% of the GCV requirement to earn Double Diamond ranking may be credited to any one sales leg for the purpose of qualification. Only 50,000 GCV credits may be counted per sales leg thereby requiring you to build and manage a minimum of five (5) sales legs with at least one (1) Gold or higher ranked Associate Member within each sales leg. The Double Diamond rank is funded with 2.5% of Juvio's global commissionable sales volume. Plus, you will retain your Bronze bonus earnings and, if applicable, your NPC Bonus earnings, as well as your Silver and CQ Silver earnings, your Gold earnings, your Platinum earnings, and your Diamond earnings! In addition to these earnings, as a Double Diamond ranked Associate Member during the current commission month, you would also be eligible to earn Code Share bonuses from any and all personally sponsored Silver through Diamond ranked Associate Members within your personal sales organization downline! In addition to this Code Share override bonus, you would be eligible to earn an additional Code Share bonus override from the Silver through Diamond ranked Associate Members that were personally sponsored by those Associate Members that YOU personally sponsored! Please refer to the Code Share explanation below for more information.
88.	BackDo I need to sponsor 100 people to reach Alpha?
	No, in order to earn the Alpha rank, you need to generate 100 PCV during the commission cycle. Each time someone purchases a Juvio product through your personal Juvio website, you will earn PCV. The amount of PCV you earn depends on the product that is purchased. To see a list of possible Commission Volume earnings per product sale, see the "Compensation Plan Overview" section from the Income page on your site

Section F: NPC (Non-Participant Customer)
89.	BackWhy do I need to a NPC in order to qualify for the ranks of Bronze and higher?
	Above all, Juvio emphasizes the sale of its products and services. In order to ensure that Associate Members are endeavoring to sell the quality Juvio products/services to true end users, a NPC requirement has been established as a portion of the qualification to earn commissions beyond the Alpha rank.
90.	BackWhat products will provide me with NPC credit?
	All Juvio products sold to Non-Participant Customers will provide you with NPC credit. A Non-Participant Customer is someone who is purchasing the Juvio products/services but they are not an Associate Member participating in the Global Share income opportunity.
91.	BackIs it possible for a NPC to become an Associate Member?
	A NPC customer who wishes to become an Associate Member will need to cancel their existing account with Juvio and join again as an Associate Member. Should the NPC alter their status to Associate Member, the sponsor will no longer realize the NPC credit from this customer.
92.	BackCan an Associate Member with Tech Support service downgrade to Service Only?
	If an existing Associate Member opts to cancel their Associate Membership status, they may become a NPC client to their original sponsor only thereby keeping their access to Juvio's premium Tech Support services. Such requests will cause the resigning Associate Member's fees to be reduced to the cost of the Tech Support services only as all other Administrative Fees will be eliminated due to the fact that the downgrading Associate Member will no longer be participating in the Global Share income opportunity. Further, if an Associate Member resigns, they will lose their current account position in the Juvio genealogy and may only rejoin as an Associate Member as sponsored by their original sponsor within the first 180 days from Associate Membership cancellation. After 180 days, the Service Only Customer may join as an Associate Member with sponsorship by anyone they so choose (provided all clauses of established governing policies and terms are honored).
93.	BackHow do I ensure that my customer's purchase will result in a NPC sale?
	You will earn a NPC sale when your customer places an order from your Retail website at www.(yourusername).juvioservice.com. All sales made through your retail site will count as PCV and NPC credit for you, the seller.
94.	BackCan I earn NPC shares by selling offline?
	By purchasing Premium CV items, such as the Smart Party Kit, the Juvio for Kids Kit, or any of the subsequent Presentation Kit Refill packs, you can earn NPC credit when you submit the enclosed Retail Receipts* as provided with each order. When you sell an ETS CD from your Kit, you should submit a completed Retail Receipt to Juvio Corporation in order to earn NPC credit. *Retail Receipts must reflect a minimum sale value of US$15.00 to be considered as eligible to NPC crediting.

Section G: FastTrack
95.	BackI sold one (1) new Tech Support subscription and now have 35 CV in my FastTrack Volume. Will this 35 also be part of my PCV?
	If you sold this new Tech Support subscription within the first 10 days of each commission month cycle (starting at 4:00pm Pacific Time on the 9th day of each month), you will receive 35 CV towards your FastTrack Bonus. You will also realize 35 PCV and 35 GCV from this sale. If this sale is to a NPC, you will also realize one (1) NPC credit.
96.	BackHow much PCV is required to earn a share?
	To earn your first FastTrack share, you will need a minimum of 150 PCV in new sales. Recurring sales from the previous commission cycle do not count. After that, you can earn an another share for every additional new 75 PCV you generate during the FastTrack period.
97.	BackWhat is the duration of the FastTrack?
	The FastTrack period begins at the start of each new commission cycle (4:00:00pm Pacific Time on the 9th day of each month) and ends ten (10) days later (at 11:59:59pm Pacific Time on the 19th of each month). As of the close of the FastTrack bonus pool, no additional shares can be earned by anyone. With this closure of the pool, all earned shares will grow as the Global Pool continues to grow during the remainder of the commission month cycle (until 3:59:59pm Pacific Time on the 9th day of each month).
98.	BackDo Juvio Gift Cards count toward new FastTrack PCV?
	No, Gift Cards are excluded from the FastTrack bonus program.
99.	BackAre new Associate Members eligible for FastTrack?
	Yes, every Associate Member is eligible to earn from the FastTrack bonus program.
100.	BackIs there a limit to the number of FastTrack shares I can earn?
	No, all Associate Members are eligible to earn an unlimited number of FastTrack shares.
101.	BackWhat types of sales are required to earn from the FastTrack?
	All new Technical Support sales (less Gift Cards) and other commissionable products/services sold between 4:00:00pm Pacific Time on the 9th day of each month until 11:59:59pm Pacific Time on the 19th of each month will count towards your FastTrack share earnings.
102.	BackHow much of the Global Pool funds the FastTrack bonus program?
	A full 5% of the Global Pool is allocated to this exciting bonus pool.
103.	BackIf I purchase a Smart Party Kit during the Fast Track period, will I earn a FastTrack share?
	Yes, because the Smart Party Kit is a Premium CV item that generates 215 Premium CV to you, the buyer! Purchasing a Smart Party Kit during the FastTrack period will instantly earn you at least one (1) share in the Fast Track bonus pool.
104.	BackWhat is the FastTrack PCV breakdown?
	150 New Volume/FastTrack PCV = 1 Share 225 (150+75) New Volume/FastTrack PCV = 2 Shares 300 (225+75) New Volume/FastTrack PCV = 3 Shares 375 (300+75) New Volume/FastTrack PCV = 4 Shares …each additional 75 New Volume/FastTrack PCV will earn a share.
105.	BackHow do I know if I have received Fast PCV from the Fast Track™ bonus period?
	All Fast PCV from the Fast Track™ bonus period is highlighted in orange.

Section H: Party Cash
106.	BackIs there a limit to the amount of Party Cash bonuses I can earn in a single commission cycle?
	No, there are no limits to the number of Party Cash bonuses you can earn in a single commission cycle. Your Party Cash earnings are based on your direct referral's ability to sell the complete inventory of any Premium CV Presentation Kit or subsequent Refill, as listed below: Smart Party Presentation Kit, earns the sponsor of the buyer US$100.00 when inventory is confirmed as sold via Retail Receipt submission to Juvio Corporation. Juvio for Kids Party Kit, earns the sponsor of the buyer US$50.00 when inventory is confirmed as sold via Retail Receipt submission to Juvio Corporation. 30 Pack Refill, earns the sponsor of the buyer US$50.00 when inventory is confirmed as sold via Retail Receipt submission to Juvio Corporation. 20 Pack Refill, earns the sponsor of the buyer US$20.00 when inventory is confirmed as sold via Retail Receipt submission to Juvio Corporation. 10 Pack Refill, earns the sponsor of the buyer US$10.00 when inventory is confirmed as sold via Retail Receipt submission to Juvio Corporation. Example: If one of your direct referrals were to purchase a Smart Party Presentation Kit and a 30 Pack Refill, then they were to sell all of the inventory of both orders and submit completed and valid Retail Receipts to Juvio proving these sales, then you (the sponsor of the buyer) would earn US$150.00 in total Party Cash bonuses (US$100.00 + US$50.00)
107.	BackAre there any PCV, GCV or NPC requirements to earn Party Cash?
	No, there is no PCV, GCV, or NPC requirement to earn Party Cash.
108.	BackIf my direct referral is not an Associate Member, can they buy a Smart Party Kit?
	No, only Associate Members are eligible to purchase a Smart Party Kit.
109.	BackDoes the Party Cash bonus count toward any PCV, GCV or NPC requirements?
	No, the bonus is given strictly as bonus commission and does not affect any other part of the Global Share.
110.	BackDo all Retail Receipts from the order need to be submitted within the fiscal month?
	No, the Retail Receipts can be submitted at any time in order to earn the sender NPC credits. However, the Party Cash bonus will not be paid until all Retail Receipts from said order are submitted to Juvio Corporation for processing and logging.

Section I: Code Shares
111.	BackHow do I earn Code Shares?
	Code Shares are earned when certain requirements are met. In order to have Code Share eligibility, you must achieve the rank of qualified Silver or above. Once eligible to earn Code Shares, you will receive said shares on each personally sponsored Associate Members that have themselves achieved the rank of Silver or above. In addition to the first level of Code Share earnings, you will receive a second Code Share on each Silver or higher ranked Associate Member that is personally sponsored by those whom you have personally sponsored!
112.	BackCan I earn multiple Code Shares from the same Direct Referral?
	No. If you have achieved the rank of Silver or above yourself, then you will be eligible to earn Code Shares from those who have themselves achieved the Silver or above rank, provided that you either sponsored them yourself or they are an indirect sponsorship through someone you personally sponsored. Each Codes Share is limited in payout to only two (2) upline sponsors. Therefore, you (as an eligible Silver or above rank) would receive only one (1) Code Share per person.

Section J: Gift Cards
113.	BackWhen do I get the PCV from a Gift Card?
	PCV will be issued when a Gift Card is activated, not necessarily when purchased. Once the Gift Card recipient activates the service, you will earn the PCV credit.
114.	BackWhen the Gift Card is activated, does it count as an NPC?
	Yes, when a Juvio Gift Card is activated, 35 PCV and 1 NPC credit will be given to the Associate Member’s account from which the Gift Card was purchased.
115.	BackCan I give a Gift Card to an Associate Member for their first month?
	No, a Juvio Gift Card cannot be used by another Juvio Associate Member. Each Gift Card that is activated will create an NPC (Non-Participant Customer) account; therefore, Associate Members may not use a Gift Card for personal use.
116.	BackCan I use Gift Cards to earn a commission check?
	By purchasing Gift Cards in advance and giving/selling them to others, once the recipient has activated the Gift Card, you will receive PCV and NPC credits. Currently, the Juvio Gift Card will give the recipient 30 days of premium Tech Support with such services governed by our existing rules and policies. Juvio Gift Cards cost only $34.95 and will each generate 35 CV credits. NOTE: Using JUVIO Gift Cards to qualify to earn commission overrides is acceptable PROVIDED THE USE OF THE GIFT CARDS MUST BE LEGITIMATE. All Gift Cards must be activated by persons other than yourself who are not themselves an Associate Member of Juvio. The PCV and NPC credits are granted as of the activation date/time of the Gift Card by the user, not as of the date/time of purchase. Using the Gift Cards in an abusive manner will cause said Gift Cards to be immediately cancelled with all PCV credited from the fraudulent activation of said Gift Cards to be reversed, and the purchase of the abused Gift Cards will be refunded according to terms as outlined in Juvio's governing rules and policies. In cases of obvious abuse, the offending Associate Member may have their Gift Card buying privileges suspended or revoked and/or incur the immediate termination of their Juvio Associate Membership status.
117.	BackCan a non-participant customer purchase a Gift Card directly from Juvio?
	Only Juvio Associate Members can access and purchase Tech Support Gift Cards directly from Juvio. Non-participant customers (NPC) must purchase or receive their Gift Card from an Associate Member only.
118.	BackHow do I purchase Gift Cards?
	You can easily procure Tech Support Gift Cards by logging in to your personal Juvio website backoffice, selecting the 'Products' section and then clicking on the 'Purchase Gift Cards' link. Gift Cards can be sent to a dedicated recipient by email free of charge as a digital file. Hard Gift Cards (plastic cards) must be shipped to the buyer only and are available by Special Order only through the Associate Support department (support@juvio.com).
119.	BackWhat is the maximum amount of time a Gift Card can deliver Tech Support service?
	Tech Support Gift Cards afford the user 30 days of consumer Tech Support coverage. Should the user wish to continue service, they must visit your personal product/service only website (www.YourUsername.juvioservice.com) to enlist for ongoing monthly support. Gift Cards cannot be extended beyond 30 days of use once activated.

Section K: Commission Payments
120.	BackWhen does the commission cycle start and end?
	The Juvio commission month cycle begins at 4:00:00pm Pacific Time on the 9th day of each month and concludes at 3:59:59pm Pacific Time on the 9th day of the following calendar month. All PCV and GCV generated during the commission month are frozen at the end of the cycle at which point commissions and bonuses are calculated for payment by the following 25th day of the month.
121.	BackWhat does 'Fiscal Month' refer to?
	Fiscal month refers to the Juvio commission month period. The term "fiscal" refers to an accounting period.
122.	BackHow do I change my commission payment option?
	Juvio offers several payment options with regard to earned commissions. The default setting on your Juvio account is to receive your commission checks via paper check, which is sent by standard postal mail. However, Juvio does offer a Direct Deposit option whereby you can direct all earned commissions to be deposited directly into your bank account (a nominal service fee will apply). To review the Direct Deposit feature, log-in to your Juvio website and select the ‘Member Info’ section, then select the “Direct Deposit” link from the drop-down menu.
123.	BackWhen should I receive my commission check?
	Earned commissions are drafted and dispatched on or before the 25th day of each month.
124.	BackWhat delivery method is used to send commission checks?
	For those Associate Member who have not chosen the convenient Direct Deposit service, earned commission checks to recipients in the United States are sent via the United States Postal Service under First Class postage. Earned commissions not handled through Direct Deposit to non-USA addresses are sent via United States Postal Service, Global Priority delivery.
125.	BackWhere can I view my current commission report?
	Your current commission report is available to view once you are logged in to your Juvio account. Simply proceed to the 'Income' section and then select the 'Current Commission' link to view your current report.
126.	BackWhere can I view my previous commissions earned reports?
	Your previous commissions earned reports are available to view once you are logged in to your Juvio account. Simply proceed to the 'Income' section and then select the 'Previous Pools' link to view your previous reports.
127.	BackWhere can I find out how much each rank paid per share for previous months?
	To view previous earnings per share and per rank, visit 'Previous Pools', located underneath the 'Income' section on your Juvio site.
128.	BackWhat is the minimum commission amount required to receive a commission check?
	Once you have accumulated a minimum of US$20.00 in earned commissions, Juvio will draft and send your commission payment on schedule.
129.	BackAre there transaction fees associated with my commission check?
	Each monthly commission payout and administrative reporting shall be assessed a fixed fee according to the earning Associate Member's requested method of payment and home country. USA commission check payment and administrative reporting sent via US Postal Services shall incur a fixed fee of US$3.00. USA commission payment made by Direct Deposit (available to USA residents only) with administrative reporting is sent via US Postal Services shall incur a fixed fee of US$6.00. International (non-USA) commission payment and administrative reporting sent via US Postal Services shall incur a fixed fee of US$8.00. International (non-USA) bank wire deposits with administrative reporting sent via US Postal Services shall incur a flat fee of US$20.00. If an earning Associate Member does not select a commission payment solution, the Juvio Accounting department will automatically select the least expensive method of payment to the earner.
130.	BackHow can I view what fees, if any, have been deducted from my commission earnings?
	For a complete breakdown of your commission earnings, simply visit the “Commission Check Breakdown” file in the “Member Info” section of you Juvio website. Here you can view the credits or debits that were made prior to Juvio paying your commission earnings.
131.	BackWhy did Juvio deduct my Associate Member fees from my commission earnings?
	In an effort to reduce charges made to your payment solution of record, Juvio will always deduct your recurring product, service, and/or Administration fees from your commission earnings prior to payment of said earnings. If your billing date falls after the date your commissions are calculated, Juvio will pre-bill your account. This policy will relieve charges being made to your account on the date your fees are due.
132.	BackWhat are the miscellaneous fees and credits?
	In the rare event there are any miscellaneous fees or credits are applied to your account, they will appear in your Commission Check Breakdown as a recorded entry. Simply visit the “Transaction History” section of your website for a detailed breakdown of each item that constitutes a miscellaneous fee.
133.	BackHow long does it take to receive a commission check?
	Since Juvio obviously doesn't control the Postal Service, we have no way of establishing an exact timeline for the delivery of earned commission checks. Typically, you should allow 7-10 days to receive your commission check via postal mail from the date of issuance (by the 25th day of the month). If you still do not receive your commission check after this typical delivery period, contact us immediately so that we may attempt to assist you. Please contact us at support@juvio.com.
134.	BackDo you offer direct deposit for commissions I may earn?
	Yes, you can easily direct your earned commissions to be deposited directly into your bank account. To sign-up for Direct Deposit, please visit the 'Direct Deposit' sub-section located in the 'Member Info' section of your Juvio backoffice.
135.	BackWhy is the charge for Direct Deposit more than the check processing fee?
	Juvio is charged a higher bank fee for each direct deposit we submit. As such, Juvio simply passes along this higher fee to the Associate Member who has requested and established Direct Deposit. US Associate Members have a lower Direct Deposit fee than do International Associate Members due to the fact that the issuing bank is a USA entity. To review Direct Deposit fees, visit the “Direct Deposit” section of your Juvio website. Please also keep in mind that your banking institution may charge an additional fee to receive a direct deposit to your account. It is recommended that you contact your banking institution to determine what additional fees, if any, will be applied to the transaction.
136.	BackHow long does it take to receive my commissions by direct deposit?
	All commission checks are sent on or before the 25th day of each month. Associate Members that have selected Direct Deposit will receive their funds within one (1) business day from when they are issued by Juvio. Associate Members on Direct Deposit will also receive their commission statement package from Juvio each month by standard postal mail.
137.	BackDo I still get packages from Juvio if I’m on direct deposit?
	Members on direct deposit will also receive their commission statement package from Juvio each month by mail.
138.	BackWill I get my Rank pin if I’m on Direct Deposit?
	Associate Members on Direct Deposit will also receive any promotional materials, such as their first Rank pin, along with their earned commission statement as issued each month by standard postal mail.
139.	BackWhat are the advantages/disadvantages of receiving my commissions via Direct Deposit?
	The primary advantage of Direct Deposit is simply the ability to receive your commission earnings in a much shorter period of time. Direct Deposit has become extremely popular for many international Associate Members who now greatly reduce the time it takes to receive their earnings. The disadvantage of Direct Deposit is the additional fees that are assessed by the sending and receiving banks. It is your responsibility to determine if the reduction of time is worth the additional expense.
140.	BackWill my bank charge me for a Direct Deposit?
	You must contact your banking institution to determine what charges, if any, are assessed for an inbound Direct Deposit.
141.	BackHow is earned income reported to my tax authorities?
	All earned commissions and overrides should be reported to the appropriate tax authorities at the end of each tax year. At the end of each calendar year, JUVIO will issue appropriate tax notices as required for non-employee compensation to all Associate Members, as required by law. It is suggested that you consult a professional income tax advisor with regards to your earnings as they may be able to advise you with regard to the various deductions and tax saving incentives afforded to home-based business owners.
142.	BackCan I obtain commission checks for other Associate Members from the Philippine corporate offices?
	You may only pick up your own commission check, if available. Commission checks will only be released to the Juvio Associate Member account holder who can provide a government-issued and valid photo identification to receive their commission check.
143.	BackWhen are checks available for pickup from the Philippine corporate offices?
	Juvio express mails the commission checks to the Philippine offices on or before the 25th of each month so as to make them available for local Associate Members who choose to retrieve their check in this manner.
144.	BackWill I still receive courtesy materials that come with a commission check if I opt to retrieve my commission check from one of the Philippine corporate offices?
	If you have chosen to retrieve your commission check from a Philippine corporate office, you will receive your commission check, earnings statement, and any other promotional materials, if any, that may be included.
145.	BackHow do I know how many Associate Members I have personally sponsored?
	For a complete count on how many Juvio Associate Member you have sponsored, simply set your Genealogy filter settings to: Level: Direct Type: All Members By clicking the update button, you will see a display of all the Associate Members, both active and inactive, that are currently in your Juvio organization. Note: Be sure to leave the country settings on [All Countries], the State setting on [All States], the Rank setting on [All Ranks], and the remainder of the fields blank
146.	BackHow do I know if my personally sponsored Associate Members are active?
	Active Associate Members will be displayed in Black or Green text. Inactive Associate Members will be displayed in Red text.
147.	BackHow do I locate an Associate Member in my sales organization?
	Juvio provides an extremely advanced filter to help you locate any Associate Members in your organization. Example: If you know that 'John Doe' is in your organization and you wish to locate his account, simply enter the following filter settings: Type: All Members First Name: John Last Name: Doe By clicking the "Update" button, your filter will locate all Associate Members with the name 'John Doe'.

Section L: Organization
148.	BackCan my sponsor help me market my Juvio business?
	Yes, your sponsor can help you build your Juvio business. Often, an Associate Member's Sponsor will have been with Juvio for a while and accumulate a firm understanding of how to promote Juvio.
149.	BackHow do I contact my sponsor?
	To contact your sponsor, please visit the 'Personal Message' board located in the 'Organization' section of your Juvio website backoffice. From this tool, you can also contact all of your personally sponsored Associate Member referrals!
150.	BackWhat should I do if I can't reach my Sponsor?
	If you are unable to reach your sponsor, please contact the Associate Support department at support@juvio.com for assistance.
151.	BackHow do I contact one of my direct referrals?
	Once you have located the member you wish to contact (Juvio recommends using your Genealogy Filter to do so), simply click on their underlined username to open up a profile pop-up. The profile will provide you with telephone contact information, as provided by the recipient's account profile, if it is a direct referral to you. There is also a contact option that allows you to send a message via email to Associate Members that you have personally sponsored.
152.	BackCan I change my sponsor?
	Changing of sponsorship is seldom permitted. In those special circumstances where a change of sponsorship is authorized, only the Juvio Legal department can authorize such action. If you would like to inquire as to changing your Sponsor, you will need to submit your request in writing to legal@juvio.com.
153.	BackCan I interact with others in my personal sales organization?
	Juvio offers a Public Forum where you are able to review submissions by other Associate Members and learn from the interchanges between all participants of the Forum. Topics covered include 'Marketing Juvio', 'Products and Services', and the 'Global Share Compensation Plan' among numerous other informative subjects. To access the Public Forum, please visit the 'Administration' section of your Juvio website and then select the sub-section of 'Public Forums'.
154.	BackCan I submit my own photographs to the Juvio Community?
	Yes, if you wish to submit your own Juvio-specific pictures for the Juvio Community, please send your photographs, as well as a detailed description of their pertinence, to community@juvio.com.
155.	BackCan I communicate privately with my personal referrals?
	You can contact your personally sponsored direct referrals through two (2) different means of communication. You can either contact them via the 'Personal Messages' forum located in the 'Organization' section of your personal Juvio website; or you can use the email feature provided in 'Genealogy Filter' also located in the 'Organization' section of your personal Juvio website. To use this communication tool, simply log-in to your personal Juvio website, select 'Organization' from the primary tool bar, then query your sales organization via the 'Genealogy Filter'. Once you have located your target Associate Member, select their username by left-clicking on it. This will bring up a pop-up screen that will give you details about the targeted Associate Member (provided they are your personally sponsored referral), as well as providing you with a 'Contact' form to be sent via email to the Associate Member. NOTE: Due to numerous Privacy Laws and Codes, we cannot provide you with the contact information for anyone other than those that you personally sponsor and that of your direct upline sponsor. Access to these communications tools will be provided in strict accordance with said various international Privacy Laws and Codes. Using the communications tools as provided by Juvio for unauthorized purposes will cause your access to be terminated.
156.	BackHow can I review the PCV I have earned from one of my direct referrals?
	To access a report of the PCV you have earned as a result of qualified personal purchases by direct referral, you must first locate the Associate Member through the Genealogy Map or Genealogy Filter. Once you have located the Associate Member, simply click on the underlined username to open up a profile pop-up. This pop-up includes a PCV history section allowing you to view a complete list of the PCV you have earned from the Associate Member in question. Note: You may only view the earned PCV history from Associate Members that you have personally sponsored. You may also access PCV histories from each of your direct referrals in the "PCV History" section of your Juvio website.
157.	BackCan I create a second account/position in the genealogy?
	Only Associate Members who have achieved the advanced management rank of Diamond or higher may incorporate additional account extensions within their respective personal sales organization. All other Associate Members are limited to a single account position within the Juvio genealogy. Should an Associate Member create an unauthorized account/position, upon discovery of said illegitimate account, the Juvio Legal department will issue an immediate cancellation and termination order to close the illegal account. Any losses incurred as a result of this action will be charged to the Associate Member's original account for recovery.
158.	BackCan I buy an account from an Associate Member?
	Only a non-Associate Member person may purchase an existing account provided said account is in saleable condition. All account sales and transfers must be submitted for approval to the Juvio Legal department. Certain legal documentation may be required to be submitted in order for a Transfer Request to be reviewed for possible approval. Please contact legal@juvio.com for more information.
159.	BackIf someone in my organization cancels, who do their sales go to?
	If an Associate Member cancels their Juvio Associate Membership, any PCV and NPC sales that their former account may have accrued will be compressed to the next available upline referral sponsor. This act of compression will not take place until such time as the cancellation approval has been processed by Juvio.
160.	BackIs my personal information accessible to other Associate Members?
	Juvio prides itself in superior Privacy Protection practices. As such, only your Juvio username will be available for viewing. Even the email messages conducted through the Juvio website backoffice will have the outgoing email address hidden.
161.	BackWhere will visitors to my Juvio website see my Personal Profile?
	Your Juvio Personal Profile is displayed on the "Join Now" page found on your www.(your-username).juvio.com website.
162.	BackHow can I search downline Associate Members in my organization?
	To view other Associate Members within your personal sales organization, you will need to visit the 'Genealogy Map', found in the 'Organization' section of your Juvio website. From here, you can view the entire structure of your group, including sales leg structuring, etc. You can also use the very sophisticated 'Genealogy Filter' to locate virtually any downline Associate Member within your personal sales organization.
163.	BackWhy does my Genealogy Map not display my current rank?
	Your Genealogy Map displays the highest rank each of your downline Associate Members, as well as your own, have earned. Example: You earned as a Silver in the last commission cycle but your current commission month earning rank is Gold. In your Map, you will see yourself as a Silver. However, once the cycle ends, you will be paid as a Gold rank (in this hypothetical model). At the point of post-earning, your Genealogy Map will be updated with the next cycle reflecting the highest rank you have successfully earned.
164.	BackHow can I skip to different sections of my Genealogy Map?
	If you wish to skip to a specific section of your Genealogy Map, locate the Associate Member you wish to view in your Genealogy Filter. Once you have done so, simply click the "Map" button found to the far right of the search results. By clicking the "Map" button you will jump to that section of your Genealogy Map. You may also navigate through your Genealogy map using the navigation arrows.
165.	BackHow can I skip to different sections of my Genealogy Map?
	If you wish to skip to a specific section of your Genealogy Map, locate the Associate Member you wish to view in your Genealogy Filter. Once you have done so, simply click the "Map" button found to the far right of the search results. By clicking the "Map" button, you will jump to that section of your Genealogy Map. You may also navigate through your Genealogy Map using the navigation arrows.
166.	BackWhat does it mean to 'place' a sale or new Associate Member?
	All Associate Members are allowed to choose where in their respective downline sales organization to insert (or 'place') direct referral sales and/or new Associate Members. The sponsor may select whether to place them into a growing sales leg to the next available position or by placing them frontline thus creating a new sales leg. For more information, please visit the 'Organization' section of your Juvio website and then select 'Placement Control'.
167.	BackHow do I place a sale or new Associate Member in my organization?
	To place members in your organization, please visit the 'Placement Control' feature found in the 'Organization' section of your personal Juvio website.
168.	BackWhat do I do if I wrongly place a personally sponsored Associate Member in my sales organization?
	If you make a mistake placing a personally sponsored Associate Member into your sales organization, you must immediately contact Juvio support (support@juvio.com). Juvio will analyze the error and respond with an answer and solution if the placement can be corrected.
169.	BackCan I become a Double Diamond if I build just one leg?
	No, as you endeavor to achieve higher rank, you will be required to create and build additional legs. For more information, see the 'Compensation Plan Overview' located in the 'Income' section of your personal Juvio website.
170.	BackHow do I place direct referrals to my frontline?
	To place direct referrals to your frontline, you will need to direct the placement by setting the 'Placement Control' feature to create a new sales leg.
171.	BackCan I place others who are not my direct referrals but are in my downline sales organization?
	No, the placement of new Associate Members is available only to the sponsor of that particular direct referral.
172.	BackHow do I start a new sales leg?
	Juvio grants our Associate Members complete control as to where in their personal sales organization they may place personally sponsored Associate Members. If you wish to create a new sales leg by placing a new, personally sponsored Associate Member front line to you, simply go to the "Control and Placement" sub-section found in the "Organization" section of your Juvio backoffice. Here, you can control the placement of the next Associate Member that joins through your personal website (www.your-username.juvio.com). If you wish to place the next personally sponsored Associate Member that joins through your personal website (www.your-username.juvio.com) front line to you, simply put your own username into the Control and Placement field. Warning!!! This is an ADVANCED option. Do not update unless you are 100% sure you understand this feature. If you have any questions contact support@juvio.com.
173.	BackHow many sales legs can I create?
	You may have an unlimited number of sales legs. To create new legs, you will need for your 'Placement Control' settings to be set to generate a new sales leg with the new placement.
174.	BackWhy can't I email my downline?
	You can contact your personally sponsored direct referrals at anytime. Due to numerous Privacy Laws and Codes, we cannot provide you with the contact information for anyone other than those that you personally sponsor.
175.	BackAre my downline members my pre-enrollees?
	Your downline are already Juvio members. Pre-enrollee is a potential business builder who is serious enough to take a tour of a website. If you had pre-enrollees from a Third Party Marketing Group and they decided to become Associate Members of Juvio, they are now your Direct Referrals and part of your downline.
176.	BackHow do I get my Juvio identification card?
	Juvio issues identification cards to all earning Juvio Associate Members. Identification cards are sent with the first earned commission checks and/or with your first Juvio earning statement. If you wish to have your personal photograph included on your identification card, you will need to upload your picture in the "Personal Profile" section of your Juvio website, to the requirements as directed.
177.	BackWhat is a sponsorship line and why is it important?
	Juvio allows you to view the sponsorship line of any Associate Members that you have directly or indirectly sponsored. The sponsorship line is important because it can assist you in monitoring your group's activity.
178.	BackIs there anything I can do when one of my client's payment option fails and creates a refund item?
	You can contact any account that has a refund line item. They are your customer account and you may contact them to inform them that Juvio has not been able to process their payment.

Section M: Conferences, Meetings, and Trainings
179.	BackDoes Juvio conduct presentation meetings?
	Occasionally, Juvio will host a business presentation meeting in various locations around the world. Previous meeting locations have seen Juvio Corporate personnel in a variety of global locations, such as: San Diego, California; Johannesburg, South Africa; Athens, Greece; London, England; Oslo, Norway; Dublin, Ireland; Vancouver, British Columbia, Canada; Dallas, Texas; Tulsa, Oklahoma; Lubbock, Texas; Las Vegas, Nevada; Seattle, Washington; Chicago, Illinois; Manila, Philippines; Cebu City, Philippines; Tagbilaran City, Philippines; and so many other great locations around the world! Typically, Juvio will dispatch emails to all Associate Members around the world of pending Corporate events. Additionally, you may find pending events posted in the Calendar of your personal Juvio website. To view upcoming meetings hosted by Juvio, please visit 'Juvio Events' found in the 'Administration' section of your website.
180.	BackDoes Juvio conduct conferences?
	There are many types of conferences available at Juvio. A weekly telephone conference call, hosted by top Juvio executives, is held each Wednesday at 6:00pm Pacific Time. This call is also hosted for free via the Internet through the PalTalk messenger service. On occasion as time permits, the speakers of this scheduled call will host a brief Q&A session via the PalTalk forum. These conference calls are available for all guests and Associate Members who wish to join in. For more information, please visit the 'Conference Calls' sub-section located in the 'Administration' section of your website. On special occasion, Juvio will host a live Corporate Conference in a city to be dedicated. Previously, Juvio has conducted such conferences in San Diego, California; Las Vegas, Nevada; and Cebu City, Philippines.
181.	BackDoes Juvio conduct special trainings?
	Yes! Juvio occasionally makes specialized trainings available to the Associate Members in various regional settings. Trainings range from simple Fast Start Sessions conducted after a special Corporate Business Presentation, to half day Momentum Trainings designed to educate attendees on the basics of their Juvio business, to day long Academy Training sessions that have proved to be positive, life-changing trainings that deal more with Associate Member perspectives, industry knowledge and "secrets" of top industry earners, and personal achievement strategies merged into your Juvio business.
182.	BackDoes Juvio offer a toll-free conference call line?
	Juvio does not offer a toll-free conference call line. However, all Juvio conference calls may be accessed for free through the PalTalk® platform. Visit the "Conference Calls" section of your Juvio back office for instructions on how to set up your own free PalTalk® account so you may access Juvio's Conference calls through the Internet. NOTE: Juvio Corporation does not own or operate PalTalk®.
183.	BackWhat options other than using long-distance telephone calling is available in order to access the Corporate conference calls?
	All Juvio conference calls may be accessed for free through the PalTalk® platform. Visit the "Conference Calls" section of your Juvio back office for instructions on how to set up your own free PalTalk® account.

Section N: Accounting and Billing
184.	BackWhen is my billing date?
	Your billing date begins with the date you first joined Juvio (your 'anniversary' date). Each month, on that same date, your account will be billed for approved transactions.
185.	BackCan I pay by eCheck?
	Juvio offers eCheck as a payment option to residents of the USA only. To access eCheck, visit the 'Payment Profile' sub-section found in the 'Member Info' section in your website. From here, select the 'Pay by eCheck' option.
186.	BackIs my payment solution billed if I am an earning Associate Member?
	If your earnings exceed your monthly charges, then your payment solution of record will not be billed. Instead, your charges will be debited from your earnings prior to payment of earned commissions. If your earnings do not exceed your monthly charges, then the charges are debited from your earnings with the remaining balance being charged to the payment solution of record as provided by you.
187.	BackWhich address is my commission check sent to?
	Earned commission checks and all product orders will be sent to your shipping address of record.
188.	BackHow do I update my payment solution?
	To update your credit card, debit card, or eCheck (USA residents only), please visit the 'Payment Profile' sub-section found in the 'Member Info' section on your Juvio website.
189.	BackWhich address is my commission check sent to?
	Your commission checks and all product orders will be sent to your shipping address.
190.	BackCan I change my billing date?
	Juvio's accounting systems are automated and based upon your original application and join date. As such, changing you billing date could create tracking problems that may also cause your commission earnings ability to become unstable. With this in mind, Juvio does not currently offer the ability to change your billing date.
191.	BackWhat happens if my credit/debit card expires?
	Should an update become necessary regarding your credit/debit card of record, Juvio will limit access to your Juvio website so that you may update your payment solution information. Juvio may also contact you in an effort to resolve the issue. Juvio will grant a sufficient period of time to make arrangements to update your payment information before action is taken to restrict or close the account for non-payment. Failure to provide accurate and timely updates to your Associate Member profile may cause your Associate Member position to be restricted or terminated for lack of payment. All unpaid Associate Member positions are suspended from accruing and earning override commissions until the account is re-activated (excluding the Alpha rank). Once an Associate Member account is cancelled due to non-payment, all commissions held in abeyance are forfeited.
192.	BackCan I pay Juvio for services a year in advance?
	Currently, Juvio only accepts monthly payment options with regard to the technical support services and Administration Fees (excluding the United Kingdom where the Administration Fee is payable in semi-annual payments).
193.	BackIs it acceptable to have my billing and shipping information different?
	You can have different billing and shipping addresses. Keep in mind that your Juvio commission checks, all correspondence from Juvio to you, and all product orders will be sent to your shipping address.
194.	BackWhy does Juvio need my personal tax identification number?
	Juvio endeavors to adhere to all known tax reporting requirements within those countries that we have earning Associate Members, as is required by law. As such, Juvio requires the government-issued personal tax identification number for all Associate Members.
195.	BackWill I still get paid if I don't submit my personal tax identification number?
	For Associate Members who reside in the US and that have earned $600 or more, your commissions will be held until Juvio has received your social security number or other tax ID. Once received or updated in your "Account Profile", Juvio will release any held commissions. International Associate Members will be held responsible for tax reporting as required by their home country. In select countries, Juvio may be required to withhold and remit certain personal income taxes of a resident Associate Member as directed by that country's tax authority. In all cases, Juvio will honor all tax codes and laws worldwide.
196.	BackIs Juvio's Tech Support included in my order history?
	Only hard products previously ordered by you are included in your order history. To review your Tech Support fees, simply visit the "Transaction History" section of your Juvio website.
197.	BackHow do I download my Transaction History?
	There is a red link at the bottom of your Transaction History that reads "Click here to download your complete Transaction History". Simply click this link to download your entire Transaction History.
198.	BackHow do I search for a specific Transaction History item?
	By entering the first few characters of a Transaction History item and clicking the "Update" button, you can quickly locate a specific entry. For example, if you wish to search for your commission earnings only, simply enter "commission" into the search field and then click "Update".

Section O: Username and Passwords
199.	BackWhat kind of username should I choose?
	Your username will be your part of your personal Juvio URL, so it is important to choose a username that is easy to remember. Deciding which username to use is your decision, but will be unavailable if the same name already exists in the system or if the username is denied approval. It is suggested that you select a username that is both easy to remember and professional in its presentation.
200.	BackHow do I change my username?
	If you would like to change your username, please email your request to the Associate Support department at support@juvio.com.
201.	BackIf someone cancels, does their username become available?
	No, an Associate Member's username does not become available again once they cancel from Juvio and their former account is purged from the active database. This information is archived for easy research should the need arise after the cancellation process has been completed.
202.	BackI can't remember my Juvio password. How can I obtain it?
	If you cannot remember or locate your Juvio password, please visit the login section of your personal Juvio website. Near the login option is a link entitled, "Forgot your password?" Select this link to have the password emailed to the email address of record on the account. If you are still unable to retrieve your password, please contact Juvio Customer Support at support@juvio.com.
203.	BackWhy do I have problems logging in to my Juvio website?
	If you are having problems logging into the Juvio website, try these simple steps to remedy the problem: Clear your cookies and temp files by selecting 'Tools' in Internet Explorer and then select 'Internet Options'. Under the 'General' tab, click on 'Delete Cookies' and then 'Delete Files'. Purging these two (2) archives from your computer will clear the memory cache of your computer that is, more than likely, keeping you from accessing your website. Purging these files is harmless to your computer and may actually help to increase the speed of your system; and/or In Internet Explorer in the same 'Internet Options' folder, select the 'Security' to review the security levels so as to make sure that your security levels are not too high. Systems set too high will not allow access to most websites and web pages on the Internet; and/or Disable your firewall. If you are still experiencing problems and you are a subscriber to the premium Juvio Tech Support service, contact the Tech Support department so that they may assist you in repairing your computer. NOTE: ETS CD's #9 and #13, 'Troubleshooting Your PC 1' and 'Troubleshooting Your PC 2' share with you more tips on how to solve problems that may develop on your computer.

Section P: Canceling and Downgrading Account
204.	BackCan I cancel at any time and is there a cancellation charge?
	You may cancel your service subscription and/or Associate Membership at any time. There is no cancellation charge for such requests.
205.	BackHow long does it take to receive my approved refund?
	If you have received confirmation from Juvio that you will be receiving a refund, please allow 7-10 business days for the refund to appear. Refunds are given in the form of payment you used to join Juvio or to purchase products. Once Juvio issues a credit to the payment solution of record, a Transaction ID number is issued to the transfer. As of the issuance of this identification number, all refunded monies are no longer in the control of Juvio. As of this point, inquiries to the refund status must be directed to the Customer Service department of the credit/debit card provider.
206.	BackIf I cancel now will I be able to rejoin later?
	If you are a registered Associate Member of Juvio, you may rejoin as an Associate Member of Juvio after waiting a period of six (6) months from the day of your cancellation should you wish to join with a different sponsor. You may rejoin at any time provided you rejoin as sponsored by your original sponsor. However, you will not be given your previous account position in the genealogy and you must rebuild any personal and group sales volumes as required to earn override commissions, etc. Non-participant customers (NPCs), may cancel at any time and rejoin with an approved Juvio Associate Member at any time.
207.	BackCan I cancel my Tech Support service but keep my Associate Membership?
	Yes. You can easily cancel any service or auto-ship product order without jeopardizing your Associate Member account status. Only the monthly Administration Fee (US$7.00) is required to maintain your Juvio account at the Bronze rank or higher. To downgrade your account, simply email support@juvio.com from the email address of record in your Juvio account and provide your Juvio username in your request to downgrade your order.
208.	BackWhat are PCV refunds?
	A PCV refund means that Juvio was either unable to successfully bill one your personally sponsored accounts or that one of your personally sponsored accounts contacted Juvio Corporation and requested a refund with said refund being issued. In most cases, if you see a PCV credit followed by an immediate PCV refund, you are viewing an account that Juvio was unable to successfully bill due to an expired or invalid payment option.
209.	BackWhy do I always see a credit before a refund?
	In most cases, if you see a PCV credit followed by an immediate PCV refund, you are viewing an account that Juvio was unable to successfully bill due to an expired or invalid payment option.

Section Q: Products and Services
210.	BackWhat products does Juvio make?
	Juvio offers the following products to sell, and earn PCV, GCV and NPC shares from: Computer Technical Support ETS computer training CDs Juvé personal care line Rejuvionate nutritional line Search Engine Affiliate Program
211.	BackWhat do the products cost?
	For a full cost breakdown of all Juvio products and services, including the GCV and PCV amounts earned from selling the products, please see the 'Product' section in your Juvio website.
212.	BackWhere can my customers go to purchase these products from me?
	Juvio offers a variety of options when ordering any of the Juvio products or services. You may refer visitors to your personal Juvio website (www.YourUsername.juvio.com), or to your personal Juvio Product/Service only website (www.YourUsername.juvioservice.com). Note: The Juvio Product/Service website offers Juvio products and services only, and does not offer the Associate Member option.
213.	BackWhat is the refund policy for all Juvio products?
	Juvio offers a generous 30-day 100% money back guarantee (less shipping/handling fees) for all unused and/or unopened products/services that are returned to Juvio Corporation in resaleable condition. All returns of product must have a pre-authorized Return Authorization Number given by the Associate Support department prior to return shipment. Returns that do not bear this Return Authorization Number on the exterior of the package in clear, readable, bold print are subject to refusal of acceptance. Once a refund is granted, it typically will take 7-10 business days to clear the exchange portals. All refunds are tendered to the original form of payment only. Once a credit/debit card refund is tendered by Juvio and a Transaction ID number is issued, the returned funds are no longer in the control of Juvio Corporation. As such, post-refund inquiries should be directed to the issuer of the card. Refunds paid by check draft will be sent to the recipient by US Postal Service delivery. Juvio reserves the right to terminate or limit accounts that are deemed to be abusive to the generous refund policy. For more information on refunds, contact the Juvio Associate Support department at support@juvio.com.
214.	BackHow long does it take for the products to arrive?
	Due to the USA Right of Rescission Rule, all orders are held from processing for a period of three (3) business days. On the fourth (4th) business day, orders are typically prepared for shipment. For customers located in the USA, please allow 7 to 10 business days from the date of original order to receive your product. International orders may vary significantly depending on the destination. You may inquire about a product shipment status by sending an email to the Juvio Shipping department at shipping@juvio.com.
215.	BackWhat courier method is used to ship the products?
	Products are sent either through United States Postal Service, or by courier through FedEx.
216.	BackCan I lower shipping costs to my non-USA address?
	To offset shipping costs, you can save on Juvé and Rejuvionate products by ordering them in bulk quantities. Any multiples of five (5) of the same product can provide you with 20% additional product. For example, if you order five (5) of the same product, Juvio will give you one (1) extra of the same product for free! If you order ten (10) of the same products, Juvio will give you two (2) extra of the same product for free! Simply retailing these free products could offset or even pay for the entire shipping fee! You may also try to locate a Team Distribution Center (TDC) in your local area. If a TDC is located in your area, you can purchase your product directly from their inventory so as to save shipping costs. For more information on the TDC program refer to the following information section in this FAQ or contact the Associate Support department at support@juvio.com.
217.	BackHow do I change my service and product selections?
	You can add any of Juvio's recurring or monthly products and services as available in the Juvio store. If you wish to cancel any of your selections, please contact Juvio at support@juvio.com.
218.	BackWhat type of Technical Support plans does Juvio offer?
	Juvio offers the following technical support plans: Single Plan Family Plan Corporate Plan
219.	BackWhat does the service plan cover in terms of computer support?
	For a complete list of support items relevant to a specific service plan, please visit your Juvio website (do not log-in), then select 'Company', then select the 'Products' link in the primary tool bar and then choose the 'Supported Items' link in the left column. From here, you can get information about the various Technical Support plans; including the Individual, Family/SOHO, and Corporate plans. (If you are logged in to your personal Juvio website backoffice, simply select the 'Products' link in the primary tool bar and then choose the 'Supported Items' link in the left column to locate this listing of items. Certain applications will require specific service plans in order to access all supported items available.
220.	BackShould I still contact Juvio Tech Support if I don't see my issue as being supported?
	Juvio supports literally thousands of issues with our premium Tech Support. If your issue is not listed as covered, please contact Juvio Tech Support to see if your issue can be supported (tech@juvio.com).
221.	BackHow do I use my Tech Support?
	You may reach Juvio's Technical Support by calling (1) 480-315-8846, Option 1, or by email at tech@juvio.com. You can also set up a direct service ticket in your own Juvio backoffice by logging in to your website, then selecting the 'Technical Support' link (the green logo button in the upper left corner of the webpage). From here, you can open a new service ticket to best suit your needs.
222.	BackCan I make an appointment to receive Tech Support?
	Yes, you can set up a direct service ticket in your own Juvio backoffice by logging in to your website, then selecting the 'Technical Support' link (the green logo button in the upper left corner of the webpage). From here, you can open a new service ticket to best suit your needs.
223.	BackIs there a limit to the Tech Support I can receive?
	As a subscriber to the Technical Support service, you are allotted up to two (2) hours of usage per subscription month. This usage may be accumulated through telephone support, email support, or by live remote assistance, or any combination. In the event that your usage exceeds your time allotment, an additional charge may apply. You may view your available support time on your Juvio website.
224.	BackDo you provide technical support to people who don't have access to the Internet?
	Yes. Technical Support is not limited to just those who have access to the Internet. If your computer is in need of assistance, and you are without Internet, simply call the Juvio technicians, at 480-315-8846 and they will be able to provide assistance over the phone.
225.	BackDoes Juvio publish any tips and information on Tech Support?
	You may find an abundance of tips and information on Technical Support issues through Juvio's archived TechSide newsletter. Each newsletter features helpful information on variety of computer topics and is written by Juvio's very own technicians. To access the TechSide newsletters, please visit the 'Product' section of your Juvio website and then select the 'TechSide Archives'.
226.	BackWhat is a monthly subscription to Tech Support cost?
	Established prices for Juvio's premium Tech Support will depend on the chosen plan: Single Plan: $34.95 per month Family/SOHO Plan: $99.95 per month Corporate Plan: Representation of Corporate Sales is limited to authorized Certified Corporate Consultants.
227.	BackAre Juvio Tech Support technicians certified?
	Yes, each technician undergoes a thorough evaluation to verify their level of expertise on a variety of technical subjects. All Juvio technicians are either Microsoft Certified, or certified from an institution of similar credentials. Microsoft® is the property of Microsoft Corporation and is not affiliated with Juvio Corporation.
228.	BackHow is your support different from other companies?
	Unlike other companies, Juvio offers Technical Support 24 hours a day, 7 days a week through email, telephone, and remote assistance support. Our technicians have been featured in publications such as The Wall Street Journal, Time Magazine, and the New York Times.
229.	BackWhy is the Juvio Tech Support superior to that of the manufacturer of my computer?
	Most computer companies offer support only for their computer, and not for applications that come with it, or for programs that are installed after purchase. Juvio's Tech Support is what technical support was always supposed to be. We offer a higher quality of technical support covering all of the software and peripherals running on your computer at one time, as your chosen plan dictates. Traditional technical support covers just one item for a brief amount of time, and often enough, you may wait on hold for great lengths of time just to be rushed off the phone by someone claiming that the responsibility to fix your problem rests with a different vendor. Juvio doesn't just cover a computer or a software program, we support the most important component of your system…YOU, the user!
230.	BackDoes Juvio have the ability to repair my computer remotely?
	Juvio routinely exercises our ability to remotely access your computer provided that you have the computer on Internet access. When the technician and the customer together feel that this is the best method for handling the problem at hand, the customer can grant the Juvio technician a one-time permission to come into their computer via the Internet to fix the problem as they watch.
231.	BackWill you come to my location and fix my computer?
	We currently offer a very comprehensive Technical Support service that is completely off-site. It has been estimated that over 90% of all computer repair issues can be corrected without the need for a technician to have 'hands on' or to have physical access to your computer. If your problem is one of a small minority of problems that requires on-site assistance or physical replacement of parts, our technicians can offer you advice on finding a provider. At this time, however, Juvio does not offer onsite repairs.
232.	BackHow long is my Tech Support subscription and is there a termination fee?
	Our Technical Support services are available via an automatically renewing monthly subscription. There are not any start-up fees nor are there any termination fees.
233.	BackDo I have to have to update my computer profile to get tech support?
	It is not required but it is highly recommended that customers with a tech support account update as much information as they can with regard to their computer profile. An accurate computer profile can assist our technicians and reduce resolution times.
234.	BackHow is the Juvio Tech Support staff schedule determined?
	Juvio maintains a complex record of each and every Tech Support call or request. From this archive, Juvio's executive team members and department managers are able to forecast demand times and down times. Certain types or categories of Tech Support problems are factored into our analysis so as to offer the best support technicians at the best available timeframes. Currently, Juvio's majority of service requests occur during the average business workweek in the North American time zones. As such, the Tech Support staff is most heavily structured to accommodate these demand times. However, our Tech Support staffing is made available 24 hours a day, 7 days a week so as to afford all customers worldwide proven access to premium services per our commitment. As Juvio continues to grow worldwide, a demand-sensitive expansion plan is in place that would call for and create various strategic call centers around the world; thereby increasing our technician proficiencies and availability on a controlled regional level.
235.	BackDo you cover Mac® users and their Tech Support needs?
	Yes, Juvio does cover most Mac® user's Tech Support needs. Due to Mac® users populating less than 3% of the world's computer users, our staff scheduling is forced to accommodate most Mac® customers with technicians that are experts in other operating systems but do have operational skills with Mac® systems, as well. Juvio also attempts to schedule Mac®-only experts during peak demand times. Due to the very large difference between total Mac® users as opposed to total non-Mac® users, some Mac® customers may experience a minor delay in response time from our technicians, depending on the complexity of the Mac® problem(s) and the extent of Mac® knowledge the on-duty Tech Support technicians hold. Mac® is the property of Apple Computers and is not affiliated with JUVIO Corporation.
236.	BackIs the Tech Support usage unlimited in use every month?
	Juvio Tech Support is unlimited in access but not unlimited in use based on a flat rate fee. In the past, we have had individuals contact Juvio to speak with our technicians about off-subject matter, or, in some cases, due to the user's carelessness to protect their computer(s) from the most basic in viruses and worms with their reluctance costing Juvio excessive amounts of labor just trying to walk them through even the most basic of repairs. In yet other cases, a customer's refusal to follow directions properly and precisely, or to allow remote access to take place, can add to the bottom line of costs incurred by Juvio. In all cases, Juvio technicians have been the ultimate diplomats. To directly address the issue, in the Subscriber Usage Policy / Terms of Service, section 8 (entitled 'Fair Use and Monitoring') has an industry standard statement that reads as: "Juvio has based its service commitment and pricing based upon reasonable use expectations of the average Subscriber (collectively referred to as "Fair Use"). Juvio reserves the right to monitor and record the nature and amount of Technical Support requested by each Subscriber. Should a Subscriber request Technical Support beyond reasonable limits, currently established as two (2) hours use per month, with said requests clearly constituting abuse of services, it will be the sole discretion of Juvio to determine if additional Technical Support will be provided to the offending Subscriber. Should a Subscriber exceed the allotted two (2) hours per month time, additional services may be obtained by tendering payment of US $15.00 per tech support issue." HOWEVER, this policy is subject to Juvio's discretion and has been applied to less than 1% of the Juvio members worldwide thus far. The goal of this policy is to offer Juvio some measure of control over those who choose to seriously abuse our premium services. Even in those cases of severe and unnecessary overages, the additional fee of only US$15.00 per resolution is a very inexpensive price to pay! Our position is that it is virtually impossible to consistently use two FULL hours (120 minutes) of REAL tech support without having to work through very substandard technicians who are simply reading scripts from an outsourced call center, as many of our competitors have chosen to operate. JUVIO provides premium services and continues to enjoy positive reviews for the outstanding value and quality of our service(s).
237.	BackWhat are the ETS CDs?
	The Juvio ETS CDs are a series of proprietary and professionally designed computer training discs that educate the user on a variety of computer subjects through a series of course lessons.
238.	BackWhat topics are covered in the ETS series?
	The ETS CDs cover a wide range of subjects, including Microsoft Office, Windows, Troubleshooting your PC, Learning the Internet, Email training and much more. For a full listing, please visit the 'ETS' page found in the 'Product' section of your Juvio website.
239.	BackDo you offer different proficiency levels?
	Yes, the majority of ETS CDs are produced with a range of proficiency levels including Beginner, Advanced, and Intermediate. For a full list of ETS CDs and their proficiency levels, please visit the 'ETS' page found in the 'Product' section of your Juvio website.
240.	BackDoes Juvio have any affiliation with Microsoft®?
	Juvio Corporation does not have any affiliation with the respective trademark holders, and no challenge is made to the trademark ownership through any use here. Microsoft® is the property of Microsoft Corporation and is not affiliated with Juvio Corporation.
241.	BackHow are these ETS CDs different from others?
	Each lesson on the ETS CDs has been professionally created by members of Juvio's own world renowned Technical Support team. Each CD can be stopped or forwarded at any time, allowing the user to learn at a pace that's right for them. Since the creation of the CDs, thousands of people worldwide have accelerated their knowledge of computers and the most common of applications.
242.	BackAre the ETS CDs accompanied by any workbooks?
	There are no offline materials available for the CDs. Each CD is designed to improve your computer skills, and therefore has been created to provide a 'hands-on' approach, requiring you to learn from your computer. Adding a workbook to each CD would cause shipping and handling expenses to increase needlessly.
243.	BackIs certification given upon completion of the ETS CDs?
	There is no certification offered with the ETS CDs. The skills you learn from each ETS CD will benefit you in real life situations. From improving grades to becoming more valuable in the work force, these ETS CDs will educate you on the variety of computer skills required by many of today's schools and employers.
244.	BackCan the ETS CDs replace any schooling I'm currently receiving?
	Since no certification is given, the ETS CDs will not actually provide you with schooling credit, but rather compliment your education by providing you with additional computer skills and knowledge that can help you perform better in the classroom.
245.	BackWhat languages are available with the ETS CDs?
	The ETS CDs are offered in English only. Juvio is prepared to create translated versions as demand warrants.
246.	BackCan I get instruction online?
	At the moment, Juvio does not offer any of its ETS CDs as an online access.
247.	BackDo you offer CDs for children?
	Yes, Juvio proudly offers a variety of CDs for children, each professionally designed to instruct your child on the basics of the computers and its applications, and how to have fun doing it. For a full list of ETS CDs for children, please visit the 'ETS for Kids' section, located in the 'ETS CDs' sub-section of the 'Product' section of your website.
248.	BackHow much do the ETS CDs cost?
	Each ETS CD is priced at $29.95 for preferred customers and Associate Members, though Juvio offers specials on various ETS CDs each month for prices as low as $8.99. To view the pricing on each ETS CD, please visit the 'ETS CDs' sub-section located in the 'Product' section of your website.
249.	BackAre the ETS CDs available on an automatic monthly recurring shipment?
	You may sign up to receive recurring ETS CDs sent to you in the mail each month, or you can simply select to purchase the ETS CDs when you want. To sign up for recurring ETS CD ordering, please visit the 'ETS CDs' sub-section found in the 'Product' section of your website.
250.	BackDo you offer any specially priced ETS CD packs?
	Yes, you purchase ETS CD packages in 5 packs, 10 packs and 20 packs.
251.	BackWhat is Rejuvionate?
	Rejuvionate is Juvio's division featuring nutritional products. All Rejuvionate products are designed to replenish the body with vital nutrients. Each product is specifically designed to focus on specific benefits for the body so to offer the maximum in vitality.
252.	BackWhat is Green Perfection™?
	Green Perfection™, a product in the Rejuvionate line of products, is a secret blend of 78 ingredients known to be vital to life support and body function/regeneration. The optional powder form and, when mixed with your favorite beverage, provides a flavorful drink designed to contribute to a healthy lifestyle. The optional capsule form provides a quick and convenient method of delivery.
253.	BackWhere can I find more information on the Rejuvionate products?
	You can easily discover detailed information in the 'Rejuvionate' sub-section of the 'Products' section of your Juvio website. You can also view this information via the 'Store' link as provided in the primary toolbar of your Juvio website backoffice.
254.	BackIs Green Perfection™ a dietary supplement?
	Yes, Green Perfection™ is a dietary supplement designed to provide you with essential minerals, vitamins, and strong nutritional content.
255.	BackWhat products are in the Rejuvionate line?
	Rejuvionate is home to Green Perfection™ in the powder and capsule forms. Additional Rejuvionate products are currently in the developmental state and will become available for sale once the research and development stages are completed. New Rejuvionate products will be announced on the Juvio website.
256.	BackAre the Rejuvionate products recurring?
	You may opt to receive the Rejuvionate products through automatic monthly shipment, though you can also buy individual products through one-time purchasing, as well.
257.	BackWho makes the products?
	Rejuvionate products are made by a dedicated team privately contracted by Juvio to produce some of the highest quality nutritional products available to the open market.
258.	BackHave Rejuvionate products been tested?
	Rejuvionate ingredients have been scientifically tested and have undergone rigorous research to ensure accuracy in efficacy, taste and composition.
259.	BackAre Rejuvionate products approved by the FDA?
	The USA Food and Drug Administration (FDA) does not approve of any such product type. This is a common misconception. However, the FDA (and their foreign counterparts) does mandate and monitor production controls governing ingredient and manufacturing standards. Through Juvio's contracting with FDA-inspected manufacturing facilities that produces millions of dollars of product per year, Juvio has ensured the integrity of our products as developed and marketed.
260.	BackAre any of the products addicting?
	None of the Rejuvionate products have been shown to create an addiction. The only exception to this might be your body leaning more towards the natural goodness provided by our products!
261.	BackDo the products come in different flavors?
	At the moment, Rejuvionate's Green Perfection™ comes in its natural flavor only (as nature intended) or in a capsule form for easy on-the-go consumption.
262.	BackDo Rejuvionate products prevent aging?
	While the ingredients of the Green Perfection™ deliver nutrition on the cellular level, there have been no studies conducted to prove that any Rejuvionate products prevent aging. To that statement, it would be prudent to also mention that no product ever manufactured in the world today has received such distinction.
263.	BackDo I need to take the Rejuvionate products everyday?
	It is up to you how often you choose to take any of the Rejuvionate products. For maximum results, Juvio suggests taking the recommended daily dosage of Green Perfection™.
264.	BackIs Rejuvionate sold in stores?
	Rejuvionate products can only be found on the Juvio website or through an authorized independent Associate Member of Juvio.
265.	BackWhat is Juvé?
	Juvé, Latin for "youth", is the personal care division of Juvio. All Juvé products incorporate a proprietary blend of natural ingredients created to successfully defy the effects of aging. Each unique product has undergone scientific research and testing to ensure that optimum results are obtained for its intended purpose.
266.	BackWhat products are in the Juvé line?
	Juvé is home to the following fine personal care products: Miracle Cream with Argireline® Miracle Serum with Argireline® Miracle Peel Blemish Control Trim and Tone Body Gel
267.	BackHow does Juvé work?
	By simply elevating the efficacy of the active ingredients, the Juvé Miracle Cream and Miracle Serum products have been shown to be more effective than Retinol and Vitamin C skin therapies and even better than injection therapies, as well as similar competing products. Juvé has become an age defying breakthrough of the 21st century. Achieve firmer, fuller, and younger looking and feeling skin with amazing effectiveness without expensive…and painful…chemical peels, implants, injections, or other harmful side effects.
268.	BackWill I need a prescription for Juvé?
	No, you do not need a prescription for any of the Juvé products since they are not prescription medication and there are no controlled substances present in the formulations. All Juvé manufacturing is conducted under regulations as established by the USA Food and Drug Administration, as well as in compliancy with foreign governing agencies wherever Juvé products are available.
269.	BackIs Juvé for all skin types?
	Juvé is intended for people of all predominant skin types. However, people who have experienced irritation with similar products are recommended to not use Juvé.
270.	BackHow is Juvé different from other products?
	At a cost of up to $700 per treatment, injection therapy is far more expensive than the modest $29.95-$89.95 monthly expense for the safe, yet highly effective Juvé products. Juvé has been scientifically designed to treat the effects of aging through a unique blend of natural ingredients. Juvé also works together with other anti-aging therapies to improve overall results.
271.	BackHow long does it take to see results?
	Users should notice positive results nearly immediately, as reported by numerous other users and test subjects. Juvio suggests using the products for three (3) months for best results to be achieved.
272.	BackWhat sort of testing has been done with Juvé?
	Juvé has been scientifically tested by licensed professionals to study all effects of each Juvé product so as to determine their performance capabilities and to ensure that only the best products reach our clients. Future Juvé products will endure the same thorough testing phases.
273.	BackIs Juvé tested on animals?
	Juvio Corporation does not condone the use of animals in the testing of products. As such, no animals have ever been, nor will they ever be, used in the testing of our products.
274.	BackAre there any side effects with Juvé?
	Juvé products have not been shown to have any short-term or long-term side effects. However, as with any supplement, you should consult your physician prior to use should you have further questions or you harbor extenuating health concerns.
275.	BackWill there be future Juvé products?
	Yes, Juvio is currently working on additional complementary products in the Juvé line. Because each product is carefully tested to ensure quality, the introduction of new products may take longer than other personal care lines. All new Juvé products will be announced on the Juvio website.
276.	BackCan I purchase the Juvé products at a discount?
	Yes, Juvio offers special Juvé packages at a significant discount. To view or purchase these packages, please visit the 'Juvé' sub-section in the 'Products' section of your Juvio website. You can also view this information via the 'Store' link as provided in the primary toolbar of your Juvio website BackOffice.
277.	BackWhat is your refund policy?
	If for any reason you are unhappy with your purchase, you may return the unused portion to Juvio within 30 days of receiving the product, and receive a refund (less shipping and handling). Prior to return of any product, you must adhere to the Refund Authorization policy as established by Juvio. For more information, contact the Associate Support department at support@juvio.com.
278.	BackWhat countries do you ship to?
	Juvio ships the Juvé products to most countries in the world. However, due to trade restrictions and other governmental regulations, certain countries are excluded.
279.	BackAre the Juvé products approved by the FDA?
	The USA Food and Drug Administration (FDA) does not approve of any such product type. This is a common misconception. However, the FDA (and their foreign counterparts) do issue production controls governing the ingredients and manufacturing standards. Through Juvio's contracting with FDA-inspected manufacturing facilities that themselves produces millions of dollars of product per year, Juvio has ensured the integrity of our products as developed and marketed.
280.	BackHow can I earn with the Juvio Search Engine?
	You can earn PCV and GCV by selling Premium Memberships to websites. A website that purchases a Premium Membership is placed ahead of non-paid sites that contain similar keywords. Premium Members pay for each click generated by the Juvio Search Engine, and you can earn PCV from each of these clicks!
281.	BackAs an Associate Member, am I automatically eligible to promote the Search Engine?
	No, you must first take and pass the Search Engine exam, a test of your knowledge on the Search Engine and the proper conduct required in the promotion of the Search Engine.
282.	BackHow much can I earn by selling Premium Memberships?
	You can earn PCV and GCV each time a visitor to the Juvio Search Engine clicks on the link of a Premium Member's website. The PCV and GCV amounts depend on the category of the Premium Member website.
283.	BackHow do I find website owners to contact?
	Once you are qualified to represent the Juvio Search Engine by way of passing and submitting your test, you can find websites with full contact information right in your Juvio backoffice. With the 'Prospect' feature, you can perform a keyword search to locate sites that match your interests and reserve them as your own prospective customer. A full contact management system is provided allowing you to accurately track and manage your prospects. Of course, the 'Prospect' feature is not the only way to locate prospective websites. By simply performing your own searches on the Internet, you can locate great sites to contact.
284.	BackWhere do I send my website prospects to join?
	If you obtained your website prospect via your Juvio backoffice 'Prospect' contact manager, then you can easily send them directly to the master Juvio website of www.juvio.com. These prospects are already pre-coded to your account so you will be linked to their website for possible PCV earnings. You can also add a limited amount of personally created prospects to this convenient and powerful contact manager. If you obtained your website prospect via other methods outside of your Juvio backoffice 'Prospect' contact manager, and said prospects are not listed in your contact manager, then it is required that you direct them to your personal Juvio website (www.YourUsername.juvio.com) for proper crediting. Failure to properly link the website prospect may result in lost PCV earnings of which Juvio cannot replace.
285.	BackCan selling Premium Memberships create an ongoing source of PCV and GCV?
	Selling Premium Memberships is an excellent way to earn residual PCV and GCV. The website can select to have their account automatically funded as soon as their balance approaches zero. Conceivably, you can enlist an account and continue to earn PCV from that client every month!
286.	BackHow much PCV and GCV can I earn as an Affiliate?
	The amount of money that an Affiliate can make is proportional to their individual efforts. The best way to increase your Affiliate earnings is by implementing new marketing programs that will attract people to the websites that you are promoting. Finding out which marketing program is right for you is essential to earning the most as an Affiliate.
287.	BackHow often can I earn PCV?
	PCV is earned once Juvio receives payment from the Advertiser with the PCV being posted to your account within seven (7) business days.
288.	BackWhat are the PCV breakdowns for each completed form?
	The amount of PCV you will earn is dependent upon the offer that you are promoting. Please check the Advertiser profile on your Juvio site to see the payouts that are offered.
289.	BackWhere do I find my statistics and what information can I find there?
	You simply need to log-in to your Juvio account to view this information. You will be able to find out how much PCV and GCV you have earned, what websites earned that PCV for you, and also which advertisements are generating the most traffic for you.
290.	BackIn what ways can I promote an Advertiser's offer?
	You may market an Advertiser's offer in a variety of ways, including email-marketing and banner placement. In addition, you can promote through word-of-mouth; that is, telling your friends and family members about some of the great offers as hosted by Juvio.
291.	BackCan I alter my existing automatic purchase order to a different product/service?
	Yes, you can alter your account's automated purchases easily. For example, if you currently have a Tech Support subscription but wish to cancel this subscription and replace it with a monthly shipment of Rejuvionate Green Perfection, you would send an email to the Associate Support (support@juvio.com) asking them to downgrade your Tech Support services to no services. Then, you easily visit your own personal Juvio website to select the new product you wish to add as your monthly auto-ship product, such as Rejuvionate Green Perfection. Using the standard Shopping Cart feature, you will be able to place your order easily. NOTE: All standard orders are considered as 'Monthly Recurring', or automatic. One-time product orders require the use of the 'Click here for one-time buy only' link located in the specific product information page.
292.	BackCan I add automatic purchasing of product/service to my account?
	Yes, you can easily add automated purchases to your account. To do so, just visit your personal Juvio website and utilize the standard Shopping Care feature will enable you to place your order efficiently and quickly.

Section R: Marketing Juvio
293.	BackDo I need to build my own Juvio homepage?
	No, your official Juvio homepage is assigned to you once you submit the US$7.00 monthly Administration Fee. However, you are not required to pay the Administration Fee in order to sell the Juvio products and services to others. As a non-paying Associate Member, you are limited to earnings to the Alpha rank only. To earn from commission pools and bonuses beyond the Alpha Pool, the Administration Fee is required. NOTE: Not having your own personal Juvio website might prove to be cumbersome for your marketing efforts. Failure to make certain that the new Associate Member or Customer has correctly added your username as their sponsor may cause you to lose the sale. Juvio is not responsible for such acts. Further, creation of non-official websites promoting the Juvio products, services, income opportunity, use of the Juvio name and logo, etc. are prohibited without prior written approval from Juvio.
294.	BackDoes Juvio provide marketing materials?
	Yes, Juvio offers a wide variety of both online and offline marketing materials. You can find these materials by visiting the 'Marketing' section of your Juvio website.
295.	BackWhat online marketing materials are available to me?
	Your Juvio site is equipped with a variety of online marketing materials, including professionally designed emails, website banners, and logos. To access these materials, please visit the 'Marketing' section of your Juvio website.
296.	BackWhat offline marketing materials are available to me?
	Your Juvio site is equipped with a variety of offline marketing materials, including business cards, brochures, magazines, product catalogs, and sell sheets. To access these materials, please visit the 'Marketing' section of your Juvio website.
297.	BackDo you charge for any of the marketing materials?
	All online marketing materials are included in your monthly Administration Fee. However, several offline items, including brochures, business cards, and catalogs, are available at an additional cost. Sell sheets, professionally crafted to promote each of the Juvio products, are available to download at no cost, and are located in your 'Marketing' section. Professionally printed sell sheets are also available for a nominal cost. These items and more can be viewed in the 'Marketing' section or the 'Store' section of your Juvio website backoffice.
298.	BackCan I create and use my own web banners to promote my Juvio business?
	Yes, you can create your own marketing materials, but such materials must be submitted to Juvio for review and approval. Please send your submissions to contentapproval@juvio.com.
299.	BackCan I create my own Juvio logo?
	No. Only the official registered logo of Juvio may be used, if approved by Juvio Corporation for your use. If you are creating non-official literature or marketing materials (including websites and emails), you MUST first obtain approval for the use of the Juvio name and logo from the Content Approval department at contentapproval@juvio.com.
300.	BackDo I have to use "Independent Associate Member" if I use a Juvio logo?
	When using the Juvio logo you must include "Independent Associate Member" titling. If you are creating non-official literature or marketing materials (including websites and emails), you MUST first obtain approval for the use of the Juvio name and logo from the Content Approval department at contentapproval@juvio.com.
301.	BackCan I create and use my own emails to promote my Juvio business?
	Yes, you can create your own marketing materials, but such materials must be submitted to Juvio for review and approval. Please send your submissions to contentapproval@juvio.com.
302.	BackCan I create and use my own Sell Sheets to promote my Juvio business?
	Yes, you can create your own marketing materials, but such materials must be submitted to Juvio for review and approval. Please send your submissions to contentapproval@juvio.com.
303.	BackCan I create and use my own Classified Ads to promote my Juvio business?
	Yes, you can create your own marketing materials, but such materials must be submitted to Juvio for review and approval. Please send your submissions to contentapproval@juvio.com.
304.	BackCan I earn CV by selling or purchasing any of the marketing materials?
	No, CV can only be earned through the sale of commissionable Juvio products and services.
305.	BackCan I place advertisements to promote my Juvio business?
	Yes! Juvio makes available pre-approved ad copy, website banners, and prospecting emails to all Associate Members worldwide. Should you desire to alter or create your own advertisement materials, you must first receive written approval from the Juvio Content Approval department. Submit your chosen advertisement text and graphics to contentapproval@juvio.com. Generally, edited and/or an approval/denial reply will be returned to you within 1-3 business days. Please plan your advertisement campaign release to coincide with final approvals only.
306.	BackHow do I submit my own testimonial?
	To submit your own Juvio testimonial, simply email your testimonial to testimonials@juvio.com and be sure to include your Juvio username. Photos are optional but encouraged. You may submit as many testimonials as you care to submit. Juvio encourages testimonials on our full product and service line, income opportunity, and just about any aspect you enjoy about your Juvio experience. Juvio will select one (1) testimonial each month and award the winner a 3-month supply of the Juvio product or service of their choice.
307.	BackWhat languages are the materials available in?
	Marketing materials are offered in English only at this time. Juvio is prepared to create translated versions as demand warrants.
308.	BackHow do I market via the Internet?
	Internet marketing is a tricky situation for those wishing to market via the World Wide Web. In today's regulatory climate (spam, etc.), Juvio has a policy to not counsel others on Internet marketing tactics for reasons that someone might misunderstand those suggestions and proceed in a manner that can cause them to be heavily scrutinized for spamming. More information on best practices for internet and online marketing can be found in RFC 2635 and RFC 3098, located at http://www.faqs.org/rfcs/. Just type in those one of those numbers (2635 or 3098) where it says "Display the document by number". As a way to help you best work your opt-in leads, we have given everyone access to their own DFC. This magical tool has been working very well for those who choose to exploit its abilities!
309.	BackDo I have to take the Anti-Spam test to be able to market Juvio?
	No, it is not required, but it is recommended that you take the Anti-Spam test if you plan on marketing your Juvio business via email. If your online marketing activities results in complaints or allegations of sending Unsolicited Commercial Email ("UCE" or "spam"), the Juvio Legal department may require you to take and pass the Anti-Spam test as a condition of ongoing online marketing.
310.	BackDoes Juvio make prospects available?
	At this time, Juvio does not make prospect lists available due to the extreme success rates as being reported by our many independent third party marketers. You must understand that a prospect is only as good as the closer – YOU! Just purchasing prospects and not making a strong…and smart…effort to close them will be a waste of your money, as well as a loss of a great prospect. As such, you are advised to purchase only those prospects that you will follow-up with individually and on a professional basis.
311.	BackCan I host/start my own Juvio business presentation meetings?
	Yes, provided that you adhere to the Policies & Procedures and other governing rules and policies (see the "Legal" section of your JUVIO website) that govern your Juvio business. Juvio encourages the leadership skills of all Associate Members and establishing a local schedule of open public meetings is one of the first steps in such leadership recognition. Building a local meeting base also helps to strengthen the area growth thereby positively reinforcing your own Juvio business! For more assistance in establishing a local area meeting, please contact marketing@juvio.com.
312.	BackWhy can't I change the title on my business card?
	The official title for all Associate Members is 'Independent Associate Member', and thus, any other title would be considered misrepresentation.
313.	BackIs it okay to market my Juvio business via email?
	Juvio encourages the compliant use of email marketing to generate customers. With regard to email marketing, Juvio now requires all Associate Members wishing to utilize this form of marketing to take and pass Juvio's Anti-Spam test, available on the Juvio website. Failure to take, pass, and submit this test to Juvio may result in suspension or termination of your account should you decide to utilize email marketing.
314.	BackCan my sponsor help me market my Juvio business?
	Yes, your sponsor can be a very helpful resource in building your Juvio business. To contact your sponsor, please visit the 'Genealogy Filter', found in the 'Organization' section of your website. If you are unable to communicate with your Sponsor, please contact Juvio Associate Support department at support@juvio.com.
315.	BackCan I use my own advertisement flyers and banners?
	You may choose to take advantage of the marketing materials available on the website or you may also create your own tools to give to prospective Juvio Associate Members and/or Customers provided such tools are pre-approved by Juvio Corporate. All advertising material not already found in the "Marketing" section of your personal website must be submitted via postal mail or by email to contentapproval@juvio.com for review and possible approval. We encourage you to communicate with other Associate Members in your sales organization to obtain ideas for exposing the Juvio products, services, and/or income opportunity to new prospects. It is important to note that some jurisdictions (city, state, province, country) may have strict advertising standards and laws in place. It is your responsibility to know and abide by these governing rules. NOTE: Please review the Juvio Anti-Spam Policy and Marketing Content Requirements, as compliance is strictly enforced. If, at any time, we receive a valid complaint, a series of warnings may be issued. Failure to comply with the instructions as outlined within these warnings could result in immediate termination from the Juvio organization and Global Share income opportunity.
316.	BackWhat does 'DFC' stand for?
	DFC stands for Duplicative Fulfillment Center.
317.	BackHow do I use my DFC?
	Your DFC is a powerful, proprietary marketing tool created by Juvio for your use. You are able to enter names and contact information for prospective customers and/or potential new Associate Members. These prospects will receive a customized HTML email announcing you and Juvio, based entirely upon your selection. Once the recipient receives their email from your DFC, they will be presented with a full-featured Flash® presentation, again based entirely upon your selection. An in-depth questionnaire will follow the presentation with all stages of this dispatch being recorded and reported to you via your DFC contact manager. In order to access your DFC, you must log-in to your Juvio website, select 'Marketing' from the primary horizontal toolbar, and then select 'Duplicative Fulfillment Center'. Flash® is the property of Macromedia and is not affiliated with Juvio Corporation.
318.	BackCan I resend the Flash® presentation to the same recipient again?
	Yes, you may resend the HTML email invitation to view the Flash® Presentation to a recipient at any time you wish, provided the recipient has not requested to be opted out of additional communications from you. To resend the HTML email invitation, go to the 'Duplicative Fulfillment Center' located in the 'Marketing' section of your personal Juvio website. Select Option 1 ('View Contacts') and then click on the 'Last Name' hyperlink. This will open a pop-up control panel. In the control panel, select the 'Contact' tab. In this file page, you will find the 'Resend the HTML email' link. Click this link. Select the preferred contents to the HTML email and then click 'Submit' to send. Flash® is the property of Macromedia and is not affiliated with Juvio Corporation.
319.	BackWhy is the DFC shipping option only available to USA addresses?
	Your DFC can be used for more than just preliminary contact with an individual. Should you wish to provide the prospect with further Juvio-specific information, you may purchase DFC credits at the rate of 99 cents (US) per credit (DFC credits are non-commissionable). These credits will purchase the marketing materials as well as the shipping and handling of these items via a prepared packaged dispatched from Juvio's fulfillment center, on your behalf. Because we cannot control the wildly fluctuating international shipment costs for small packages, Juvio has opted to limit courtesy shipments to the more easily controlled USA market, at this time. Juvio continues to search out options to increase the DFC shipping applications to international destinations and will announce such expansion developments as they become available, if any.
320.	BackCan I upload a large database of email addresses into my DFC?
	Currently, the DFC upload feature is limited to single entry formatting with an unlimited amount of entries available to you. The single entry limitation is in place so as to thwart bulk emailing to large databases of "questionable" email addresses. This sort of non-validated bulk emailing could harm the Juvio name and email servers due to the increased possibility of Unsolicited Commercial Email (UCE) complaints; more commonly known as "spam". For more details, please review the Juvio Anti-Spam policy.
321.	BackIs the DFC available in languages other than English?
	At the moment, the DFC is only available in English.
322.	BackCan I email my contacts directly from my DFC?
	Yes, once you have uploaded their contact information into your DFC, you can dispatch direct emails to them via your DFC. From your DFC, choose the "Your Contacts" tab link. From this page, you will see the detailed information for each Contact you have uploaded, or those who have visited your personal Juvio website and registered with you. All entries in the "Last Name" column are hyperlinks to that particular Contact's details. Select and click on the target Contact and a pop-up page will appear with multiple tab options. Select "Contact" from this pop-up page and enter the information you wish to dispatch (text only), then click "Submit" to send.
323.	BackI recently purchased a marketing campaign. Where is my PCV?
	While Juvio does not offer marketing campaigns, several Third Party Marketing Groups (TPMG) that promote Juvio do. If you purchased a campaign you will need to contact the TPMG
324.	BackDoes Juvio provide leads?
	Juvio does not provide leads to its Associate Members. However, many Third Party Marketing Groups do provide leads.

Section S: Juvio Website Features
325.	BackHow can I communicate with my personal sales organization?
	You can contact your personally sponsored direct referrals through the email feature provided in your Associate Member backoffice suite. To access this communication tool, simply log-in to your personal Juvio website, select "Organization" from the primary tool bar, then query your sales organization via the 'Genealogy Filter'. Once you have located your target Associate Member, select their username by left-clicking on it. This will bring up a pop-up screen that will give you details about the targeted Associate Member as well as providing you with a 'Contact' form to be sent via email to the Associate Member. NOTE: Access to these communications tools will be provided in strict accordance with various international Privacy laws. Using your communications tools for unauthorized purposes will cause your access to be terminated.
326.	BackAre Juvio's products/services more expensive than others?
	First of all, the Juvio products and services are unique in that their quality has superceded all others that we are aware of to date. Our products/services are price competitive and a good value for your money. We know this from our market surveys, Associate Member and Customer feedback, and, ultimately, by the sales growth and demand for the Juvio products and services. Some of Juvio's products/services are more expensive than our counterpart's, while others are less expensive and all are competitively priced. More expensive products/services generally have greater features and benefits over other, less expensive goods. It is important to understand that Juvio Associate Members are selling more than just products and services – they are selling an exceptional level of Customer Service, as well. Every aspect of Juvio is backed by our policy to deliver satisfaction to our Customers. The consumer is the ultimate judge of the price and value, and our sales success worldwide is speaking volumes about our products and services!
327.	BackDoes Juvio endorse other companies?
	Juvio recognizes that there are many fine companies in existence today; however, we do not endorse any companies at this time. Only those parties that maintain an independent Associate Member status with Juvio may receive our recognition.
328.	BackHow do I know when new Associate Members have joined my personal sales organization?
	All direct referring Associate Members will receive an email notifying them that a new Associate Member has joined their sales group. This service is, of course, controlled by each Associate Member's email control selections as maintained in their personal backoffice suite.
329.	BackCan I see my Juvio genealogy?
	Yes. In an age of increasing privacy concerns, many companies have stopped giving access to genealogies. Rather than follow their lead, Juvio has acted to create proprietary programming that delivers an ultra-sophisticated tool for you to search and query your own genealogy database. This phenomenal programming has achieved superior functionality while overly addressing privacy security. You may access your 'Genealogy Filter' by logging in to your personal Juvio website, and then selecting 'Organization' from the primary horizontal toolbar. From this filter, you can select from a plethora of options so as to fine-tune your research to as small as just the initials of an Associate Member in your personal sales organization; or you can search by rank, by country, or even by their paid/unpaid status.
330.	BackCan I see my Direct Referrals?
	Yes, just log-in to your Juvio website and then select 'Organization' from the primary horizontal toolbar. From the 'Genealogy Filter', select the drop-down option within the 'Level' field; which is located in the top left corner of the filter. From the drop-down column, select 'Direct' so see your Direct Referrals. To the right of the 'Level' field, you will see the 'Type' field. From here, you can direct the filter to show 'Paid Members', 'Unpaid Members' or 'All Members'. It is important to learn these two (2) features when searching for your Direct Referrals. It is possible that one of your Direct Referrals may be an 'Unpaid Member' due to their lack of purchase of Juvio commissionable products/services. Only those who have actually purchased Juvio commissionable products/services will appear as 'Paid Member'.
331.	BackIf your server went down for some reason, would my genealogy and sales records be saved?
	Yes. There will be no changes whatsoever to your genealogy in the unlikely event that the server system should encounter a problem. The Juvio organizational tree is constantly backed up and saved off-line.
332.	BackIs Juvio international?
	Yes, Juvio is international! Currently, Juvio operates in nearly 100 countries around the world.
333.	BackIs Juvio available in all countries?
	Contrary to some companies who claim to be legally operating in all countries and city-states of the world due to their "Internet" status, Juvio has invested huge sums of investment capital so as to seek out and obtain strong and competent legal and tax advice for every country we currently operate within. Each country's governing business practice laws and statutes are strictly adhered to by Juvio Corporation. As interest in the Juvio products/services and income opportunity become apparent in a given country, our Business Development leadership is quick to assess the requirements and seek out and secure the necessary legal and tax counsel, as well as submit any and all registration documents and fees as deemed appropriate by the host government. All countries in which Juvio has determined viability are listed in the country drop-down column within the Registration Page of your website. If a specific country is not currently listed, it is due to Juvio's decision to not offer our services largely in part to either sanctioned trade restrictions and/or there is an environment in place that is considered unfriendly to foreign business entities. NOTE: Juvio will immediately and permanently terminate any Associate Membership position discovered to be in violation of our strict adherence to these international restrictions and compliance needs.
334.	BackIs the Juvio site offered in languages other than English?
	Juvio offers an abbreviated website in the following languages: Arabic French Russian Thai Korean Dutch Chinese Spanish Japanese Vietnamese Portuguese To access the sites in different languages, please visit the 'International Tour' link found in the 'Income' section of your Juvio website.
335.	BackHow do I adjust my email notification preferences?
	Controlling the content of your Juvio corporate emails is simple. Just log-in to your personal Juvio website, select 'Member Info' from the primary horizontal toolbar. Scroll to the bottom of this page and you will find numerous options. To stop delivery of certain features, simply uncheck those features you are not interested in receiving.

Section T: Party Marketing Group (TPMG)
336.	BackWhat is a TPMG?
	A TPMG (Third Party Marketing Group) is an independent company or grouping of marketing professionals who have joined Juvio as Independent Associate Members themselves. Through a mutual effort of merging their marketing talents to meet Juvio's compliance requirements, these Independent marketing groups are enjoying great business success. Only TPMGs that are also independent Associate Members of Juvio, thereby in full agreement to comply to Juvio's governing policies and terms, are allowed to promote the Juvio products and/or services.
337.	BackDoes Juvio own these TPMGs?
	Juvio does not own any TPMG. Further, Juvio does not operate the TPMGs that are available to Associate Members of Juvio.
338.	BackCan I see how much I've earned from Third Party Marketing Group websites?
	In select cases where Juvio has been granted accounting access and if you are a member of such a group, you can view credits or debits from earnings in your Transaction History. In your Commission Check Breakdown they will be summed together and displayed as "Third Party Earnings".
339.	BackCan I discontinue my membership in a TPMG but keep my Juvio account?
	Yes. f you are an Associate Member in good standing with Juvio, you will always remain eligible to promote Juvio. In addition, your original position in the Juvio genealogy will remain intact and in place.
340.	BackAm I able to start my own TPMG?
	Yes, Associate Members are allowed to start their own TPMG provided they meet a lengthy approval process. If you are interested in starting your own TPMG, you will need to contact bizdev@juvio.com.
341.	BackIf I send in a cancellation request to the TPMG I joined, will I automatically be cancelled from my Juvio account, as well?
	No, if you would like to cancel your Juvio account and subscribed services or orders, if any, you must send in an additional request to Juvio directly. Only direct communications received by Juvio from the canceling Associate Member/Customer are considered as valid.
342.	BackCan Juvio cancel me from the TPMG I joined?
	Yes, if you wish to cancel your TPMG membership, please contact the Associate Support department at support@juvio.com.
343.	BackIf I join through a TPMG, what name will appear on my billing statement?
	As a condition of approval to market Juvio products and services via a TPMG, all financial transactions with regard to the Juvio account must be administered by the Juvio Accounting department. Such requirement affords Juvio the ability to quickly issue payment corrections, account alterations, and refunds. As such, the name on the billing statement for your TPMG membership will be 'Juvio' or 'Juvio Corporation'.
344.	BackWhy are my Third Party Marketing Group fees (such as Mach90 and 167aday) charged and collected by Juvio?
	Under agreed arrangements with select independent Third Party Marketing Groups, Juvio handles the billing of the monthly membership fee. These independent Third Party Marketing Groups are owned and operated by Independent Juvio Associate Members and have agreed to allow Juvio to maintain the billing process for the purpose of faster guaranteed refunds to those Associate Members who seek a refund for services.
345.	BackIf I join Juvio via a TPMG, can I only refer other new Associate Members through this system?
	No, you may also refer prospects to your personal Juvio website where they can purchase products and also become Associate Members as sponsored by you. However, if they wish to become a member of the TPMG, they will need to join or upgrade through the TPMG's website.
346.	BackIf I sign up, do I still get a Juvio website?
	Yes, your membership to the TPMG will include a Juvio website.
347.	BackIf I sign up through a TPMG, will my username and password be the same as my Juvio username and password?
	Depending on the TPMG membership you hold, your username and password may be interchangeable. To determine this issue, please contact the administrators of the TPMG group where you are a member.
348.	BackCan I ask Juvio Associate Support for help with my TPMG account?
	Juvio will be assist you with any issues regarding your Juvio account, including your placement, commission, etc. For assistance on all marketing purchases made through TPMG, you will need to contact the TPMG support department directly.
349.	BackWill Juvio refund any marketing purchases from TPMG?
	If you are in need of a refund for any marketing you purchased through your TPMG, you will need to contact the TPMG.
350.	BackWhen will placements of new Associate Members as generated through a TPMG happen?
	Placements are conducted by Juvio every Monday, Wednesday, and Friday provided the TPMG has successfully submitted the placement batch reports to Juvio on time.
351.	BackWhat is the difference between a Third Party Marketing Group and Juvio?
	Third Party Marketing Groups are designed to help a Juvio Associate Member build their Juvio business, and are operated by Juvio Independent Associate Members.

Section U: Team Distribution Center
352.	BackWhere do I find my fulfillment code(s)?
	If you placed an order for product and opted to personally obtain your product order from an authorized Team Distribution Center, your fulfillment code will be included on your order receipt.
353.	BackCan I fulfill part of an order or do I have to fulfill the entire order?
	Team Distribution Centers are not permitted to do partial order fulfillment.
354.	BackWhat do I do if I don’t have enough inventory to fulfill an order?
	If you do not have enough inventory on-hand to fulfill an order in its entirety, you can direct the customer to another Team Distribution Center. For more information about Team Distribution Centers in your local area, please contact support@juvio.com.
355.	BackHow do I get more product inventory?
	Juvio has an automated system that is constantly monitoring your Team Distribution Center’s inventory. Once your inventory gets low on one or more products, Juvio will automatically ship your product replacements.
356.	BackHow can I increase my product inventory?
	As you establish a positive track record as an authorized Juvio Team Distribution Center, Juvio may automatically increase your inventory of the products you deliver most frequently.
357.	BackCan I fulfill an order from an Associate Member outside of my group?
	As a Team Distribution Center, you may fulfill any valid fulfillment code regardless of the customer’s sponsor.
358.	BackWhy would I fulfill an order outside of my group?
	Each non-100% CV product you fulfill will generate a 5% fulfillment bonus to you, the authorized Team Distribution Center, regardless of the customer’s sponsor. Additionally, Team Distribution Centers promote positive Associate-to-Associate Member interaction.
359.	BackWhat happens if another Associate Member attempts to convince other Associate Members to buy direct from them or encourages other Associate Members to re-sponsor to a different group?
	Such activity is not tolerated and will be grounds for the offending Associate Member’s termination. All transfer of sponsorship requests are handled only through the Juvio Legal department.

Section V: Transferring Product
360.	BackWhy am I charged an additional fee to transfer my Tech Support to a product purchase?
	If a Juvio Associate Member transfers from a Tech Support subscription to a Juvé or Rejuvionate product, they will be charged a prorated amount, if any, based upon how far they are into their current billing cycle.
361.	BackWill my sponsor earn PCV when I transfer my Tech Support to a product purchase?
	Yes, your sponsor will earn a prorated PCV amount upon the conclusion of a successful transfer.
362.	BackWill I have to pay additional Administration Fees when I transfer my Tech Support to a product purchase?
	No, Juvio will not charge you additional Administration Fees when your product choice is transferred, regardless of how far you are into your billing cycle.
363.	BackWhy is my anniversary date reset when I transfer my Tech Support to a product purchase?
	For accounting purposes, Juvio will not allow an Associate Member to have a product or service billing date different than the administration fee billing date. Because of this requirement, your anniversary or billing date will be reset to the date you successfully transfer your Tech Support to a unique product product. Example: If you joined Juvio on the 1st day of the month, then your billing and anniversary date is set as the 1st day of every month thereafter. If you were to transfer your Tech Support to a product purchase on the 15th day of any given month, then your new anniversary date or billing date will be reset to the 15th day of each month thereafter.
364.	BackCan I still get Juvio Tech Support services after I transfer my Tech Support to a product purchase?
	Upon completing your requested transfer, your access to Tech Support services will be canceled. However, if you wish to use Juvio’s Tech Support services in the future, simply click the “Get Tech Support” button in your Juvio back office to add these great services to your product/service selection.

Section W: Credit Code
365.	BackHow do I create a new Credit Code?
	To create a new Credit Code, simply enter the dollar value of the Code you wish to create and click the “Create Code” button. Your Code will instantly be created and displayed.
366.	BackIf I create a Credit Code for the wrong amount, what should I do?
	If you make an error creating a Credit Code, simply click on the Code number after it has been created. A pop-up window will open with your Code and, as long as the Code has not been used, there will be a void option in the upper right corner. By clicking the “Void” button, the Code will be canceled and the amount of the Credit Code will be applied back into your Credit Code balance.
367.	BackCan I void a Credit Code?
	You may only void Credit Codes that have not been used. If a Credit Code has not been used, you may void it by clicking on the Code number after it has been created. A pop-up window will open with your Code and, as long as the Code has not been used, there will be a void option in the upper right corner. By clicking the “Void” button, the Code will be canceled and the amount of the Credit Code will be applied back into your Credit Code balance.
368.	BackWhat happens if I issue a Credit Code to a customer but they later request a refund?
	If a Juvio customer uses a Credit Code to make a purchase and then requests a refund for purchased goods or services, Juvio will follow our normal refund policies. However, if the Credit Code has not been paid off by the Associate Member that has issued the Credit Code, no refund will be processed.
369.	BackWhere can a Credit Code be used?
	Credit Codes can be used on all Juvio websites as well as approved independent third party marketing group systems. Currently, only 167aday and Mach90 are the only approved independent third party marketing group systems through which a Credit Code may be used.
370.	BackCan Credit Codes be used with any independent third party marketing group system?
	Credit Codes can be used on all Juvio websites as well as approved independent third party marketing group systems. Currently, only 167aday and Mach90 are the only approved independent third party marketing group systems through which a Credit Code may be used.
371.	BackHow do I pay off a Credit Code?
	After you have received funds and created a Credit Code, it is important to submit those funds to Juvio in a very timely manner. To pay off your Credit Code balance, simply click the “Pay Off Balance” button found in the “Credit Line” section of your Juvio website. You will then be given the option to pay off your Credit Code balance by valid credit card, with your Juvio account balance, or a combination of both. Once your payment is successfully accepted by the system, your Credit Code balance will be updated immediately.
372.	BackCan I use my Juvio commission earnings to pay off my Credit Code balance?
	If you have a positive Juvio account balance from commission earnings, you may use these funds to pay off your Credit Code balance. Your current Credit Code account balance can be viewed in the “Pay Off Balance” sub-section of the “Credit Line” section as available in your Juvio website backoffice.
373.	BackCan I issue a Credit Code for several months of service or product fees?
	Yes, you can create a Credit Code that can be used to cover several months of service or product fees. For example, if a customer wishes to pre-pay for two months of a Tech Support subscription, the cost would be $69.90 ($34.95 x 2). When you receive the funds from the customer, you would then issue a credit code for $69.90. This Credit Code could be used on any Juvio website to purchase Tech Support services. When the first purchase is made, $34.95 would be debited from the Credit Code. The Credit Code would still have a positive balance of $34.95 to be applied the following month when the Tech Support subscription fees become due.
374.	BackHow do I know if a Credit Code has been used?
	You can look up any Code you create in the “Credit Line” section of your Juvio website. Simply enter the Credit Code number and click the “Search” button. Once you have located the Credit Code, you can view what account, if any, has used the Code.
375.	BackCan I issue a Credit Code to anyone?
	You can issue a Credit Code to anyone, anywhere in the world, provided they reside in a country that has been approved for business by Juvio. As long as you have received the funds from the Customer, you may create a Credit Code for an equal value. NOTE: You must remember that you responsible for the collection and tendering of funds from the Customer to Juvio.
376.	BackHow can I increase my available Credit Code balance?
	As you increase your earning rank with Juvio and establish a solid track record of Credit Code pay offs to Juvio, you may request an increase in your Credit Code line of credit. Credit line increase requests are judged and considered at the sole discretion of the Juvio Accounting department.

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